Capacity planning method and system

A technology of planning and capability, applied in the direction of instruments, data processing applications, resources, etc., can solve problems such as the original model does not have the ability to deal with this complexity

Inactive Publication Date: 2006-03-22
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Problems solved by technology

The original models used in conventional capacity pl...

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  • Capacity planning method and system

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Embodiment Construction

[0024] In the following description, for purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of the present invention. It will be apparent, however, to one skilled in the art that the present methods and systems may be practiced without these details. In other instances, well-known structures and devices are shown in block diagram form in order to avoid unnecessarily obscuring the present invention.

[0025] In Fig. 1, an exemplary capacity planning structure is shown. An exemplary capacity planning system 150 is provided to generate capacity reports showing the status of the total workload and personnel availability of an organization, such as a clearinghouse. Capacity planning system 150 can access information from various data sources such as task input 102 , subtask database 104 , schedule database 106 , employee database 108 , and knowledge database 110 . Based on the information obtained, the capacity planning s...

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Abstract

A capacity planning method and system determines whether an organization has sufficient staff to perform tasks. The method and system identify each of a plurality of tasks to be performed by the organization, and identify subtasks associated with each of the plurality of tasks. Production rate information related to the amount of time or the number of staff needed to perform each of the identified subtasks is then determined. Based on the identified subtasks and the production rate information, a work volume is calculated. Staff availability is determined based on staff information related to the number of employees, identities and positions of employees, exempt status of employees, staff outage, the amount of work time that cannot be used to perform the subtasks, the amount of business days, and/or the amount of defined work hours per day. A capacity report is then generated based on the work volume and the staff availability.

Description

[0001] related application [0002] This application claims U.S. Provisional Patent Application No. 60 / 430,054, filed December 2, 2002, entitled "Capacity Planning System and Method," and filed February 10, 2003, entitled " Priority to U.S. Provisional Patent Application No. 60 / 445,850 for Systems, Methods, Networks, and Software Tools for Capacity Planning. The disclosures of the aforementioned patent applications are hereby incorporated by reference. technical field [0003] The present invention relates generally to methods and systems for capacity analysis and forecasting, and more particularly to capacity planning methods and systems that can identify subtasks associated with each of a plurality of tasks to be performed, And dynamically determine personnel capabilities based on personnel availability, working days, and the identified subtasks. Background technique [0004] In some organization, such as a bank, clearinghouse, clearing house, or insurance company, there...

Claims

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Application Information

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IPC IPC(8): G06Q10/00G06Q10/06
Inventor B·M·潘塔莱奥S·A·费希尔F·A·弗兰佐内G·L·格雷戈里奥E·S·皮西那P·夏尔马V·桑帕斯
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