This invention relates to the field of logistics technology, and in particular to a method, apparatus, equipment, and storage medium for entering logistics complaint forms. The method generates a
list of complaints to be filled based on the waybill number and its corresponding waybill information. After entering text information into this
list, a completed complaint
list is generated. The method automatically extracts the identity information matching the communication terminal, and then enters this identity information into the completed complaint list, saving it as a complaint form. This automatically enters all logistics-related information corresponding to the waybill number and the complainant's identity information, accelerating the entry speed of complaint forms. Based on the text information in the completed complaint list, the method changes the completed complaint list into a complaint form or an inquiry form, and automatically distinguishes between call information for complaints and call information for inquiries, making the complaint form entry more accurate.