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International attendant console system, and method for implementing communication among seats

An implementation method and a technology of an attendant console, applied in the field of data communication, can solve the problems of cumbersome operation and low efficiency of communication between seats, and achieve the effects of convenient operation, simplified communication process and improved satisfaction.

Inactive Publication Date: 2007-12-26
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0010] This operation is not only cumbersome, but also leads to low efficiency of inter-meeting communication

Method used

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  • International attendant console system, and method for implementing communication among seats
  • International attendant console system, and method for implementing communication among seats

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Embodiment Construction

[0037] The preferred embodiments of the present invention will be described in further detail below in conjunction with the accompanying drawings.

[0038] An international attendant console system provided by the present invention includes a call control module 101 and a routing queuing module 102. As shown in FIG. 1, the calling party and the called party can realize inter-seat communication through the international attendant console system. The executor of the calling party is operator A who initiates the call, and the receiver of the called party is operator B who is called. The routing queuing module 101 is used for queuing the contact instructions of the inter-session contact, and the call control module 102 enables the inter-session contact to realize automatic answering call control.

[0039] The operator A and the operator B respectively use the same international operator system when communicating between seats, and the international operator system used by the oper...

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Abstract

The method comprises: the calling side sends the inter operator-position contact instruction to the called side; the route queueing module queues the inter operator-position contact instruction, and according to the inter operator-position contact instruction, enquires the state of the called side; if the called is considered as at an idle state; said route queue module informs the calling side inter operator-position contact is successful; the calling side calls the called side to make inter operator-position contact. The invention also reveals a system thereof comprising a call control module and a route queuing module; said call control module is used for controlling the automatic answer between operator-positions. Said route queue module is used in queuing the inter operator-position instructions.

Description

technical field [0001] The invention relates to the field of data communication, in particular to a system and a realization method for inter-seat communication using inter-seat status and bills in an international call console. Background technique [0002] In the current international call desk, in order to improve the service quality of the attendants and facilitate the contact between the attendants, it is necessary to use inter-seat communication when necessary. The practice of the existing international call desk is: [0003] 1. Operator A decides to contact operator B according to the situation; [0004] 2. Operator A checks the status of operator B on the interface. If operator B is busy, then check the status of operator B again after a period of time until operator B is free; [0005] 3. Operator A calls operator B, and at the same time transfers the corresponding call list to operator B to complete the inter-meeting communication. [0006] The current contact m...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51H04Q3/00
Inventor 王文渊赵敏辉
Owner ZTE CORP
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