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International attendant console system, and method for implementing communication among seats

An implementation method and a technology of an attendant console, applied in the field of data communication, can solve the problems of cumbersome operation and low efficiency of inter-seat communication, and achieve the effects of convenient operation, simplified communication process, and improved satisfaction.

Inactive Publication Date: 2011-03-02
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0010] This operation is not only cumbersome, but also leads to low efficiency of inter-meeting communication

Method used

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  • International attendant console system, and method for implementing communication among seats
  • International attendant console system, and method for implementing communication among seats
  • International attendant console system, and method for implementing communication among seats

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Embodiment Construction

[0039] The preferred embodiments of the present invention will be described in further detail below in conjunction with the accompanying drawings.

[0040] A kind of international attendant console system provided by the present invention comprises a call control module 101 and a routing queuing module 102, such as figure 1 As shown, the calling party and the called party can realize inter-seat communication through the international attendant console system. The executor of the calling party is operator A who initiates the call, and the receiver of the called party is operator B who is called. The routing queuing module 101 is used for queuing the contact instructions of the inter-session contact, and the call control module 102 enables the inter-session contact to realize automatic answering call control.

[0041] The operator A and the operator B respectively use the same international operator system when communicating between seats, and the international operator system...

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Abstract

The method comprises: the calling side sends the inter operator-position contact instruction to the called side; the route queueing module queues the inter operator-position contact instruction, and according to the inter operator-position contact instruction, enquires the state of the called side; if the called is considered as at an idle state; said route queue module informs the calling side inter operator-position contact is successful; the calling side calls the called side to make inter operator-position contact. The invention also reveals a system thereof comprising a call control module and a route queuing module; said call control module is used for controlling the automatic answer between operator-positions. Said route queue module is used in queuing the inter operator-position instructions.

Description

technical field [0001] The invention relates to the field of data communication, in particular to a system and a realization method for inter-seat communication using inter-seat status and bills in an international call console. Background technique [0002] In the current international call desk, in order to improve the service quality of the attendants and facilitate the contact between the attendants, it is necessary to use inter-seat communication when necessary. The practice of the existing international call desk is: [0003] 1. Operator A decides to contact operator B according to the situation; [0004] 2. Operator A checks the status of operator B on the interface. If operator B is busy, then check the status of operator B again after a period of time until operator B is free; [0005] 3. Operator A calls operator B, and at the same time transfers the corresponding call list to operator B to complete the inter-meeting communication. [0006] The current contact m...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/51H04Q3/00
Inventor 王文渊赵敏辉
Owner ZTE CORP
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