Method and system for managing queueing

A queuing number and output queuing technology, which is applied in a field of queuing management, can solve the problems of wasting time for customers and staff, and achieve the effect of avoiding empty numbers

Inactive Publication Date: 2008-06-25
郑志豪
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0006] The problem to be solved by the present invention is: to avoid the queuing management s

Method used

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  • Method and system for managing queueing

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Example Embodiment

[0037] The specific embodiments of the present invention will be described in more detail below. It should be noted that the following description is to explain the present invention more clearly, not to limit the present invention.

[0038] Fig. 1 is a flowchart of a method for processing a customer by the queuing management system according to an embodiment of the present invention. In this method, the system first sets 2 numbers in advance to notify and confirm, that is, the value of K is 1. In step S101, the system generates a queuing number according to the customer's application, and assigns a verification code to the queuing number. In step S102, it is judged whether the time for the client to enter the pre-processing queue has come. If the client's number is N, then the next number calling device will call a number N-1 or later, it means that the time is up; among special cases , When N is 1 or 2, the confirmation is notified at the beginning of the business, and the time ...

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Abstract

The invention relates to a queue administrating method and a system which are used for solving the problems that a vacant number is called by a queue administrating system and the time of the customer waiting on site and the staff is wasted. The provided method comprises the following steps: a queue number is generated and outputted according to the customer applying; when the queue number of which the turn is the next is N, the queue administrating method in advance informs the customer of which the queue number is N plus K going off to an appointed device to confirm, wherein, K is an integer number not smaller than 0; the customer informed is confirmed that the customer still queues in schedule time, and then the customer goes into a pretreatment queue; the queue administrating system calls a number according to the queue number in the pretreatment queue. A system used for realizing the method is also provided. The method has the advantages that the customer not being on queue site cannot go into the pretreatment queue if not being confirmed, and solves the problem of calling the vacant number.

Description

Technical field [0001] The invention relates to a method and system for managing queuing, in particular to a management method and system that require customers to pre-confirm that they are still in queuing. Background technique [0002] At present, the queuing management system adopted by banks, telecommunications, hospitals or other industries generally consists of ticket collection machines, servers, LED display screens, voice systems and counter service terminals. When the customer goes to the business hall to queue up to handle business, he presses the button on the ticket machine and takes out a queue number. When a customer does not want to handle business for some reason and exits the queuing queue, the queuing management system cannot judge, causing the voice system to call an empty number (the queuing number has no corresponding customer in the business hall), causing other waiting customers and staff to waste time. When there are more customers in line and more ...

Claims

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Application Information

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IPC IPC(8): G07C11/00G06Q10/00
Inventor 郑志豪
Owner 郑志豪
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