Intelligent queuing management method and device

Abstract

The invention provides an intelligent queuing management method and device. The method comprises the steps: obtaining the identity identification of a user and the service category of a to-be-handledservice, and collecting the communication information and biological feature information of the user according to the identity identification; associating the biological feature information, the communication information and the identity identification to obtain queuing data, sequentially adding the queuing data into a preset queuing list according to the service category, and generating queuing number according to the sorting positions of the queuing data in the queuing list; monitoring the position of the user according to the biological feature information or the identity label to obtain position information; generating updating information through the position information and the queuing number, and updating the corresponding queuing data in the queuing list according to the updating information; and executing service handling according to the sequence of the queuing data in the queuing list.

Description

technical field [0001] The invention relates to the field of intelligent management, in particular to an intelligent queuing management method and device. Background technique [0002] At present, service organizations such as bank outlets generally use number-calling machines to queue up for users to handle business. However, with the increase of business, there are often many users queuing up at the outlets, and some users leave halfway due to various reasons and do not cancel the queuing call on their own initiative. The current number calling machine cannot automatically identify the users who have left the outlet, resulting in It is necessary to call more empty numbers before it is the turn of the next user, which wastes too much time waiting for the empty number to be called, which invisibly increases the waiting cost of the service organization and users. [0003] For this reason, the industry urgently needs a system or method to intelligently detect the queue status...

AI Technical Summary

Problems solved by technology

However, with the increase of business, there are often many users queuing up at the outlets, and some users leave halfway due to various reasons and do not cancel the queuing call on their own initiative. The current number calling machine cannot automatically identify the users who have left the outlet, resulting in It is necessary to call more empty numbers before it is the turn of the next user, which wastes too much time waiting for the empty number to be called, which invisibly increases the waiting cost of service agencies and users

Images