Chinese intelligent telephone capable of off-line editing and implementing IVR final service push-to-talk

A smart phone and service technology, applied in the direction of telephone structure, subscriber special service, user signaling identification equipment, etc., can solve problems such as troublesome and difficult promotion and application of IVR services

Inactive Publication Date: 2008-07-16
北京益世通利智能通讯技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0013] In order to overcome the troublesome and difficult situation of ordinary fixed telephones completing IVR services, which leads to difficulties in popularizing and applying IVR services, the present invention pro...

Method used

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  • Chinese intelligent telephone capable of off-line editing and implementing IVR final service push-to-talk
  • Chinese intelligent telephone capable of off-line editing and implementing IVR final service push-to-talk

Examples

Experimental program
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Effect test

Embodiment Construction

[0058] 1. On the Chinese smart phone, for the IVR business, an IVR business card is formed, which is uniformly included in the management scope of the Chinese business card management or the quick dial function key (ie push-to-talk). The IVR business card includes two parts, one part indicates the title or name of the IVR service, and the other part indicates the IVR service number string.

[0059] 2. The IVR business number string, in addition to the 0~9, *, # symbols commonly used in telephone numbers, also includes a combination of characters such as +nn in the middle of the number string to indicate the need to remind the user to edit offline and obtain the user's pre-entered number The action element of the data.

[0060] 3. When the user starts the IVR service and uses the IVR service number string to dial, the dialing process of the smart phone first scans the IVR service number string to see if there is a +nn action element. digital data.

[0061] 4. The dialing proc...

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PUM

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Abstract

To overcome the problem that the ordinary fixed telephone is more difficult to finish an IVR service, thereby leading to difficult popularization and application of the IVR service, the invention proposes that: on a Chinese intelligent telephone set, formalized definitions and specifications are made for a series of numbers and human-computer interaction selection actions which are needed to be dialed for the final finishing of the IVR service, and finally the execution is executed. For an IVR service number string, wherein, a definition of a number segment comprises numbers from 0 to 9, an asterisk and a pound, and also comprises a plus sign, a P and a middle line which are taken as basic action elements, thereby forming the standard IVR service number string; the both are combined to form an IVR service call card. The concrete operation is that: a dial flow displaces the data edited off-line into the IVR service number string to form an IVR service number which needs to be actually dialed, and finally a series of executed character strings (P, 0-9, asterisk, pound) are interpreted until the success of the dial to realize an IVR target service.

Description

technical field [0001] The invention relates to a communication terminal device capable of improving the promotion and application of IVR services, making the human-computer interaction in the IVR service process more friendly, and having the functions of Chinese information processing and Chinese business card management. belongs to the field of communication. [0002] The technical field to which the present invention belongs belongs to H04M1 / 00 according to the main classification of international patents, and belongs to H04M3 / 42; H04M 1 / 26. Background technique [0003] The IVR service, that is, Interactive Voice Response, prompts the user to press keys to input selections and complete operations on the database according to the selections. This system is primarily used to look up detailed records; to read or write to a database to complete a transaction; or to complete an automated telephone "conversation." [0004] Today, IVR has become an important part of voice val...

Claims

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Application Information

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IPC IPC(8): H04M3/44H04M1/26
Inventor 何宇新
Owner 北京益世通利智能通讯技术有限公司
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