Electronic enquiry, automatic answering system using public communication network

Abstract

The invention discloses an electronic searching and automatic replying system using the public communication network. The system includes a main control system and a client terminal for sending and receiving information; the main control system and the client terminal achieve data exchange by the public communication network; wherein the main control system includes a main controller for cooperative control of the system; a voice card, a short message communication apparatus, a sub system for achieving various functions and the corresponding sub database all connected with the main controller. The system provides a commonest and simplest communication tool for users to search all concerned problems, receives and replies the inquiries by the most localized and humanized design. The system is applicable for the departments for direct monitoring, such as industry and commerce, sanitation, fire control, drug control, taxation service, environmental protection and quality supervision.

Description

technical field [0001] The invention relates to an electronic query and reply system, in particular to an electronic query and automatic reply system using a public communication network. Background technique [0002] In order to meet the needs of building a service-oriented government proposed by the 17th National Congress of the Communist Party of China, it is required to change the functions of governments at all levels, improve work efficiency and supervision effectiveness, and better serve the people. Government departments must increase service content, expand service scope, and improve service quality. The public can handle industrial and commercial business, inquire about industrial and commercial information anytime and anywhere, participate in supervision, reflect opinions, accept social supervision, satisfy the masses and self-employed enterprises, and better serve the people and self-employed enterprises; It is necessary to query and retrieve various management ...

AI Technical Summary

Problems solved by technology

People who want to do business are consulting more and more procedures for various industrial and commercial business contents. Now the industrial and commercial departments generally handle related inquiries and questions in the business hall, resulting in a large number of people needing to wait in line in the industrial and commercial hall for consultation and questions. , bringing great inconvenience to the majority of operators

Some industrial and commercial departments set up external websites, but the general website is mostly used for querying names, checking duplicates, or expressing general laws and regulations. In terms of industry classification, only the vocabulary expressed by the country's unified industry classification is used. For many The expression of local dialects fails to achieve the purpose of combination and unification, which is greatly discounted in the sense of practical use. At present, there is no feasible and effective system that can meet the above requirements in domestic and foreign advanced countries.

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