Centralized telephone payment system and method for realizing same

Abstract

The invention discloses a centralized telephone payment system spanning call center platforms and service platforms, and also provides a method for realizing the same. The aim of the system is that payment order information is integrated by standardizing the order interfaces, and in the payment process, with the assistance of call transfer and intermediate maintaining of three-wall calling, the telephone payment process is completed and good perception of customers is guaranteed, so that cross-call center platform and cross-service platform telephone payment problems are better solved. In the technical scheme, an IVR platform is used as a bearing platform for a nationwide centralized telephone automatic voice service, a back stage collects various types of service orders by using the order interface technique, and seating service personnel in provinces help users to complete the telephone payment by the call transfer and the three-wall calling technique, so that the uniform centralized telephone payment service of all service products nationwide is realized for the uniform service platform. The method has the advantages of realizing a service tenet of intensive investment and general management, guaranteeing good perception of the customers in the serving process, and pushing quick and standardized development of the service.

Description

Technical field: The invention belongs to the technical field of network data communication, and particularly relates to a centralized telephone payment system that crosses call center platforms and cross service platforms using communication networks and equipment terminals, and an implementation method thereof. Background technique: With the development of telephone payment technology, its combination with e-commerce has developed rapidly. As far as the country is concerned, when provinces are currently vigorously developing e-commerce service products with telephone payment as the main means, traditional telephone payment services are relatively technically lagging, which not only hinders business development in this field, but also the existing The e-commerce system based on telephone payment has obvious technical defects. For example, take the current mainstream telephone payment e-commerce system as an example. It has a set of data servers responsible for financial tran...

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