Method for processing value added service instruction and service management platform equipment
A business management and instruction processing technology, applied in marketing, customer communication, electrical components, etc., can solve problems such as not being friendly enough, reducing user experience, and being unable to correctly guide users to use value-added business products, so as to improve user experience and increase popularity and benefits, the effect of promoting enthusiasm
A business management and instruction processing technology, applied in marketing, customer communication, electrical components, etc., can solve problems such as not being friendly enough, reducing user experience, and being unable to correctly guide users to use value-added business products, so as to improve user experience and increase popularity and benefits, the effect of promoting enthusiasm
CN101867893AInactive Publication Date: 2010-10-20鲁汉霞
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[0040] Such as image 3 As shown, taking the user's service subscription as an example, the method for processing value-added service instructions includes:
[0041] Step 301: The user sends a subscription instruction, and the on-demand instruction reaches the SMS gateway via the SMS center;
[0042] Step 302: After receiving the subscription instruction, the SMS gateway initiates an authentication request message to the service management platform, and the authentication request message includes the subscription instruction.
[0043] Step 303: When the instruction analysis module determines that the subscription instruction is not a standard service request instruction supported by the service management platform, it calculates the degree of matching between each standard service request instruction supported by the service management platform and the subscription instruction, and the degree of matching exceeds a preset threshold The standard service request instruction is sent to ...
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The invention discloses a method for processing a value added service instruction and service management platform equipment. The method comprises the following steps: when judging that a service request instruction is not a standard service request instruction supported by a service management platform after the service management platform receives the service request instruction transmitted by a user, calculating the matching degree of various standard service request instructions supported by the service management platform with the service request instruction; and informing the user of the standard service request instruction the matching degree of which exceeds a preset threshold and service product information corresponding to the standard service request instruction. The invention can analyze and process an unidentified construction input by the user by adopting an intelligent judgment mode, judge a real intension of the user, give a friendly and effective prompt to the user and guide the user to correctly use the value added service products, thereby improving the user experience.
Description
Technical field [0001] The invention relates to the field of mobile value-added services in mobile communication technology, and in particular to a method and service management platform equipment for processing value-added service instructions. Background technique [0002] With the continuous development of mobile communication technology and the gradual increase in the penetration rate of mobile phones, various value-added messaging services related to mobile phones (such as SMS or MMS services) have also developed rapidly. At the same time, people have put forward higher requirements for the ease of use of value-added service products. In actual use, before using a certain value-added service product, a user generally needs to send a message for on-demand or order. The content of the message sent by the user represents the on-demand or order instruction of the corresponding product. The business management platform matches the corresponding product according to this instructi...
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Patent Timeline
20 Oct 2010
Publication
CN101867893A
- IPC
- H04W4/12; H04W88/18; G06F9/44
- CPC
- H04L41/5064; H04L41/5061; G06Q30/0281; H04L43/16; H04L41/5051; H04W4/14
- Inventors
- 罗锦田; 李健灿