Calling method, equipment and system

Abstract

The embodiment of the invention provides a calling method, calling equipment and a calling system. The calling method comprises the following steps of: transmitting a state query request to a home location register (HLR) before a called terminal initiates a call, wherein the state query request carries the number of the called terminal; and determining whether to initiate a calling request to the called terminal according to the received current state information of the called terminal returned by the HLR. Meanwhile, the embodiment of the invention also provides calling equipment and a calling system. In the embodiment of the invention, by acquiring the state of a user to be called before calling and determining whether to initiate the calling to the user to be called according to the state of the user to be called, the waste of network resources is avoided, the network call loss is reduced, and the working efficiency is improved.

Description

technical field [0001] The present invention relates to the communication field, in particular to a calling method, equipment and system. Background technique [0002] The use of call centers as customer service centers is becoming more and more widespread, and enterprises' understanding of call centers is becoming more and more mature. Traditionally, the service provided by enterprises to end users is a passive service, that is, users dial the phone and enter the customer service center to obtain relevant information. Now enterprises pay more and more attention to providing active services. Therefore, outbound calls and callbacks have become an indispensable part of the modern customer service center system. [0003] Now, enterprises will take the initiative to call, send faxes, text messages, and emails to users to understand users' satisfaction with services, so as to strengthen tracking and control of customers. In addition, if the customer submits his or her phone num...

AI Technical Summary

Problems solved by technology

[0015] When the calling system makes a call, after the call signaling arrives at the core network, if the called terminal is powered off or not in time, the call fails, which wastes network resources, causes network call loss, and reduces work efficiency.

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