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Mobile terminal error processing method and system

A mobile terminal and error handling technology, applied in the field of communication, can solve the problem of collecting and reporting developers or system managers who cannot repair mobile terminal errors, so as to improve the quality of development and maintenance, and improve the effect of satisfaction

Inactive Publication Date: 2011-05-11
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The present invention is proposed in view of the lack of error collection and reporting mechanism of mobile terminals in the prior art, which makes developers or system managers unable to better repair mobile terminal errors. Therefore, the main purpose of the present invention is to provide a mobile Terminal error handling method and system to solve at least one of the above problems

Method used

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  • Mobile terminal error processing method and system
  • Mobile terminal error processing method and system
  • Mobile terminal error processing method and system

Examples

Experimental program
Comparison scheme
Effect test

example 1

[0041] This example describes in detail the detailed process of detecting errors that occur in the mobile terminal through a predetermined method, figure 2 is a detailed flowchart of the error detection process according to the example 1 of the present invention, as figure 2 As shown, the process includes the following steps:

[0042] In step 201, after the mobile terminal is turned on / operated, it is ready to start an error detection process.

[0043] Step 202, perform real-time detection of errors, wherein the detection method can be: programmers manually add errors or exception handling exits when coding, and use behavior recognition to detect errors.

[0044] Step 203, judge whether an error has occurred, if yes, go to step 204, otherwise, go back to step 202 to continue detection.

[0045] Step 204, query the error type and report the error type.

example 2

[0047] This example describes in detail the detailed process of collecting the error information of the mobile terminal according to the preset error definition table, image 3 is a flow chart of the error collection process according to Example 2 of the present invention, as image 3 As shown, the process includes the following steps:

[0048] Step 301, after receiving the error type obtained in the detection process, look up the error definition table, find the error information corresponding to the error type that needs to be collected, image 3 shows the correspondence between the error types in the error definition table and the corresponding error information to be collected, but the actual correspondence may vary, and should not be limited to image 3in the situation.

[0049] Step 302, collect information according to the found error information that needs to be collected.

example 3

[0051] This example describes in detail the detailed process of generating an error report based on the error definition table and the collected error information of the mobile terminal. Figure 4 is a flowchart of the error report generation process according to Example 3 of the present invention, such as Figure 4 As shown, the above process includes the following steps:

[0052] Step 401, after receiving the error type obtained in the detection process, look up the error definition table, and obtain the format template of the report of the current error type according to the error definition table.

[0053] Step 402, add the error information obtained in the collection process to the format template, generate a completed error report, and prepare to enter the error report sending process.

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Abstract

The invention discloses a mobile terminal error processing method and a mobile terminal error processing system. The method comprises a step of: transmitting an error report to an error management server corresponding to a mobile terminal, wherein the error report comprises information of an error occurred in the mobile terminal, and the error management server is used for processing the error report transmitted by the mobile terminal. By using the invention, the problem, caused by the absence of an error collection and report mechanism, that a developer or a system supervisor cannot better repair the error of the mobile terminal is solved, so the error and the shortage in the use of the mobile terminal can be better fed back to the background developer to help the background developer to build a complete historic fault tracing system, software patches are immediately issued, the development and maintenance quality of the mobile terminal is enhanced, and the satisfaction of a user is increased.

Description

technical field [0001] The present invention relates to the communication field, in particular to a mobile terminal error handling method and system. Background technique [0002] At present, mobile terminals are widely used, and there are many chances of errors during use, especially for some mobile terminals that use platforms that are not very mature or that are relatively new The probability of faults that seriously affect the use, such as network, business anomalies, and network signaling incompatibility, is relatively high. [0003] However, in the prior art, the mobile terminal lacks an error collection and reporting mechanism, so developers or system managers cannot obtain error information of the mobile terminal, and thus cannot better repair the error of the mobile terminal. Contents of the invention [0004] The present invention is proposed in view of the lack of error collection and reporting mechanism of mobile terminals in the prior art, which makes develop...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W24/04H04W24/10
CPCH04W24/08
Inventor 周昊李毅王冲
Owner ZTE CORP
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