Consumer projection service system, method and online transaction architecture based on online transaction

A technology for online transactions and network transactions, applied in data processing applications, instruments, calculations, etc., can solve problems such as difficult guarantee of after-sales service, and achieve the effect of promoting network transaction volume and perfecting online transactions

Inactive Publication Date: 2011-06-22
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0008] The purpose of this application is to provide a consumer protection service system based on online transactions to solve the problem that the after-sales service of the existing online transaction platforms is difficult to guarantee
[0009] Another purpose of this application is to provide an online trading framework to solve the problem that the after-sales service of the existing online trading platform is difficult to guarantee
[0010] Another purpose of this application is to provide a consumer protection service method based on network transactions to solve the problem that the after-sales service of the existing network transaction platforms is difficult to guarantee

Method used

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  • Consumer projection service system, method and online transaction architecture based on online transaction
  • Consumer projection service system, method and online transaction architecture based on online transaction
  • Consumer projection service system, method and online transaction architecture based on online transaction

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Embodiment Construction

[0052] The main idea of ​​this application is to include: In view of the special trading environment of online transactions and the geographical differences between the two parties, it is difficult to support the buyer's after-sales protection. Therefore, this application adds a consumer protection service system based on online transactions to the online trading platform. , so that the goods traded through the online trading platform can also receive after-sales guarantee services, which can greatly improve consumers' confidence in online transactions and greatly improve consumers' shopping experience in online transactions.

[0053] The present application will be described in detail below in conjunction with the accompanying drawings.

[0054] See figure 2 , which is a schematic diagram of an online transaction architecture according to an embodiment of the present application. The online transaction framework of the present application includes an online transaction plat...

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Abstract

The invention discloses a consumer projection service system, a method and an online transaction architecture based on online transaction, wherein the consumer projection service system based on the online transaction is arranged on an online transaction platform and used for protecting after-sales rights of a buying party client after the buying party client carries on transactions with a selling party client through the online transaction platform; and the consumer projection service system based on the online transaction comprises a service type section unit, a protocol template storage unit, a consumer protection service management unit, a selling party protocol storage unit, a complaining unit and an earnest money management unit. The system, the method and the architecture provided by the invention can provide after-sales protection service for the online transactions, are helpful for increasing confidence of online consumers in online transactions, and can further promote trading volume of the online transaction platform.

Description

technical field [0001] This application relates to the field of e-commerce, in particular to a consumer protection service system and method based on online transactions, and an online transaction framework that can protect consumers' after-sales rights and interests. Background technique [0002] With the development of modern information technology, online transactions have attracted more and more people's attention and favor. Online transactions are not restricted by regions (especially remote suburban counties) and by commuting time. As long as you go through the relevant procedures for online entrusted transactions, you can sit at home or in the office to place an order and realize the transaction easily . [0003] In order to make online transactions more catering to consumers, some online trading platforms have emerged, such as Taobao.com, eBay.com, Tencent Paipai.com, etc., providing a convenient and fast trading platform for buyers and sellers. Such as figure 1 A...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00
Inventor 马宏亮李姗钱春晖张华任卫军
Owner ALIBABA GRP HLDG LTD
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