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Responsibility judgment method and device for electronic work order

An electronic work order and responsibility technology, applied in the field of communication, can solve problems such as the skill requirements of appraisers and the difficulty of appraisal work, achieve reasonable judgment results, avoid deviations, and reduce difficulty and complexity.

Inactive Publication Date: 2011-11-30
ZTE CORP
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Problems solved by technology

[0004] However, both of the above two identification methods are based on the work order information and subjectively judge the responsibility of the electronic work order. Therefore, there is a certain one-sidedness and subjectivity, and there is a certain limit to the skills of the identification personnel. requirements, making identification more difficult

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  • Responsibility judgment method and device for electronic work order
  • Responsibility judgment method and device for electronic work order

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Embodiment Construction

[0016] Hereinafter, the present invention will be described in detail with reference to the drawings and examples. It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

[0017] In the process of telecommunications operation management, it is necessary to judge the responsibility of the electronic work order (that is, it can also be called appraisal or arbitration). The present invention is implemented in the technical field of electronic work order management.

[0018] figure 1 It is a flowchart of a method for judging responsibility of an electronic work order according to an embodiment of the present invention, including the following steps:

[0019] Step S102, receiving the request message, and analyzing the electronic work order requesting the judgment responsibility from the request message;

[0020] For example, the responsibility judgment of the electronic w...

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Abstract

The invention discloses a responsibility judgment method and device for an electronic work order, wherein the method includes: receiving a request message, and parsing the electronic work order requesting responsibility judgment from the request message; Attribute matching judgment rules to obtain the corresponding responsibility proportion, among which, the judgment rule is established in advance to save the corresponding relationship between various work order attributes and responsibility proportions; the sum of the responsibility proportions of each unit is counted to determine the electronic work order responsible unit. The invention reduces the difficulty and complexity of the responsibility judgment of the electronic work order, and can obtain a fair and reasonable judgment result.

Description

technical field [0001] The present invention relates to the communication field, in particular, to a responsibility judgment method and device for an electronic work order. Background technique [0002] Electronic work order is an important technical means of telecommunications operation and management, which involves various telecommunications sensitive businesses such as billing, settlement, business, and accounting. indispensable link. With the increasingly fierce market competition, telecom operators need to respond quickly to the problems reported by customers in order to realize responsibility positioning, measures in place, and continuously improve customer satisfaction. Therefore, the responsibility identification method for electronic work orders is also proposed. higher requirements. [0003] At present, there are mainly two methods for identifying the responsibility of electronic work orders in related technologies: the first method considers that the responsibl...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00G06Q50/00H04M3/22
Inventor 李春玲
Owner ZTE CORP
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