Method for telephone operator to realize inserting conversation in switchboard service, apparatus and system thereof

Abstract

The invention provides a method for a telephone operator to realize inserting a conversation in a switchboard service, an apparatus and a system thereof. The method comprises the following steps: emitting a request of calling the telephone operator and a calling out request of a called subscriber; when the telephone operator is off-hook and a final response of the called subscriber is busy, emitting a conversation inserting request; according to the conversation inserting request, adding the telephone operator, the called party and an opposite terminal subscriber who communicates with the called subscriber into a three party conversation conference so as to realized the conversation between the telephone operator and the called subscriber. The invention also provides an apparatus and a system for the telephone operator to realize inserting the conversation in the switchboard service so that the telephone operator can contact with the group subscriber who is communicating with the other subscriber.

Description

technical field [0001] The invention relates to the service technology of a centralized subscriber exchange (Central Exchange, Centrex) in intelligent network communication, and in particular to a method, a device and a system for realizing operator's insertion into a call in switchboard service. Background technique [0002] The Centrex service is to divide some users into a basic user group on the exchange of the telephone company or the telecommunication company, and provide various functions of the user-specific exchange to the user group, and at the same time provide some special service functions. However, there is no actual dedicated exchange in this user group. All the hardware needed for the Centrex service is in the exchange of the telephone exchange or the telecommunications company, and the internal and external exchanges of users are concentrated in the exchange of the telephone exchange or the telecommunications company. Therefore Centrex is also known as a vir...

AI Technical Summary

Problems solved by technology

[0034] As mentioned above, in the prior art, if the operator has an important notice to inform user A in the group, but user A is talking with user B in the same group, at this time, the operator cannot connect to user A's phone, important The notification cannot be delivered to user A in time

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