Information system for supporting customer service emergency process visual management

An information system and process-based technology, applied in the field of customer service emergency handling in the power industry, can solve problems such as difficulty in meeting emergency handling requirements, and achieve the effect of intuitive and clear situation.

Inactive Publication Date: 2013-04-24
SHENZHEN POWER SUPPLY BUREAU
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Although the large-scale power outages in Europe and the United States have suffered heavy losses, due to their relatively sound social emergency response mechanisms, relatively complete backup systems, and the citizens' relatively strong emergency awareness and self-rescue skills, they have avoided the continued deterioration of the accident; A number of power accidents have exposed many difficulties in power safety production in terms of risk pre-control, emergency warning and emergency response, and it is difficult to meet the requirements of emergency response

Method used

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  • Information system for supporting customer service emergency process visual management
  • Information system for supporting customer service emergency process visual management

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Embodiment 1

[0028] The structural diagram of an information system that supports the visual management of customer service emergency procedures is as follows: figure 1 shown, including:

[0029] The emergency response workbench integrates all the content of the emergency response workflow, including the preparation, issuance, and approval of emergency response orders, the release of shutdown and power restoration information during the emergency response phase, the monitoring and deployment of emergency power generation equipment, the preparation of quick reports on customer service emergency incidents, and the collection of Public services and government agencies are affected, monitor low-voltage tripping users and fill in medium-voltage fault reports;

[0030] The visual monitoring module displays power outage events through network topology graphics, and realizes visual power grid monitoring of key and important users and refined scope of influence;

[0031] Short message platform, us...

Embodiment 2

[0043] figure 2 It is an application schematic diagram of an information system supporting the visual management of customer service emergency procedures provided by the present invention. An information system supporting visual management of customer service emergency procedures provided in this embodiment adopts a browser-based multi-layer structure to build an application system. like figure 2 As shown, this architecture is mainly used to meet the overall rules of the application and the needs of the software architecture. The multi-tier architecture can have different host system deployment schemes according to the actual situation. Multi-tier architecture has good scalability and flexibility.

[0044] According to the current power system status, adopt such as figure 2 The architecture in can meet the application system's requirements for user access, business processing capabilities and data storage. Servers are divided into database servers and application serve...

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Abstract

The invention discloses an information system for supporting customer service emergency process visual management. The information system comprises an emergency disposal working table, a visual monitoring module, a short message platform, a report form processing module, a data interaction module, a system management module and a database module. The information system carries out centralized management to a whole emergency event processing flow through the emergency disposal working table, carries out timely information issue and customer communication through the short message platform, and provides real-time schedule data support through the report form processing module. Consequently, the information system breaks information barriers cooperated through a plurality of departments, effectively integrates internal resources, thereby achieving quick response and linkage processing of emergency events. Meanwhile, the information system is in a browser/server (B/S) structure, and supports accesses and graph presentation of a mobile terminal. A user can access the information system just through a browser and does not need to install any client side. The information system is used for carrying out real-time graphical presentation to important data, and enables the user to intuitively and clearly know about conditions of the whole emergency event processing.

Description

technical field [0001] The invention relates to the field of customer service emergency event handling in the electric power industry, in particular to an information system supporting the visual management of customer service emergency procedures. Background technique [0002] Electricity is the economic lifeline of a country, and power system security is the core content of social public security. Over the past few years, several major power outages at home and abroad have caused serious social impacts. For example, the large-scale power outage in the United States and Canada occurred on August 14, 2003, affecting about 50 million people; in January 2008, a large-scale blizzard and low temperature caused a large area of ​​China Southern Power Grid to be paralyzed, and the direct economic loss exceeded 150 billion yuan. These power outages have revealed that there are many difficulties in the emergency response of the power system. [0003] Although the large-scale power ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06
Inventor 李颖杰庞宁冯斌王程斯赵少东林镇峰
Owner SHENZHEN POWER SUPPLY BUREAU
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