Genesys call system high availability cloud computing monitoring system and method

Abstract

The invention relates to the technical field of computers, in particular to a Genesys calling system high-availability cloud computing system and method. According to the Genesys calling system high-availability cloud computing system and method, a calling system is planted into a cloud end and the problem of rapid back-up and recovery of a calling service is mainly solved. The calling system utilizes an incident communication mechanism to carry out communication. According to a frame structure of the system, the calling system is divided into a scheduling layer, a logic layer and a function layer. The scheduling layer is mainly responsible for operating an overall situation incident queue and can ensure that all the incidents can be performed orderly. The logic layer is a decider of the whole system and is responsible for deciding a processing and operating process of the incidents. The function layer is the bottommost layer of the whole system and is mainly responsible for interacting with a management platform of a virtual machine and providing support for the previous layers. The Genesys calling system high-availability cloud computing system and method have the advantages that constant safety assurance can be provided for the Genesys calling system, the problem of excessive loads of the Genesys calling system is solved and stable and reliable operation of application services can be ensured.

Description

technical field [0001] The invention relates to an availability cloud computing monitoring system and method, in particular to a Genesys call system high availability cloud computing monitoring system and method. Background technique [0002] my country's call center industry started in the mid-1990s, and after more than ten years of development, it has begun to take shape, forming certain regional and industry distribution characteristics. The call center makes full use of modern communication and computer technology, integrates voice, data processing, computer network and database technology, and has the characteristics of simple operation, rich business types, professional / intelligent service, and real-time display of user information. An operational site that can automatically and flexibly handle a large variety of incoming and outgoing calls and services. However, analyzing customer experience and application requirements shows that the existing call center still has t...

AI Technical Summary

Problems solved by technology

[0003] (1) The call center is a necessary part of the vehicle location service enterprise, but its construction cost is high and operation and maintenance management is difficult

[0004] (2) Call centers mostly provide customers with special service telephone numbers, which makes unified management of the system difficult

[0005] (3) There are many types of location services that can be provided by call centers, but it is difficult to share and utilize resources

[0006] (4) When emergencies, failures, or attacks occur in the call center, the recovery of the system takes days as a problem, which seriously affects the user service experience

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