A Method of Improving Connection Efficiency in Manual Traffic System

A traffic and artificial technology, applied in the field of manual traffic communication, can solve the problems of unable to remember the number, unable to know that the operator C has found the user A, and the interval is long, so as to improve the probability of successful outgoing calls, improve the connection efficiency, Reduces the effect of reduced switching efficiency

CN105530388BActive Publication Date: 2018-10-02BEIJING JIAXUN FEIHONG ELECTRIC CO LTD

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Patent Information

Authority / Receiving Office: CN · China
Patent Type: Patents(China)
Current Assignee / Owner: BEIJING JIAXUN FEIHONG ELECTRIC CO LTD
Publication Date: 2018-10-02

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Abstract

The invention discloses a method for improving continuing efficiency in an artificial telephone traffic system, comprising following steps: S1, building a dynamic number table for every user; S2, monitoring call requests in real time, setting a timer for every telephone switchboard, detecting whether the duration from the latest call-through time recorded in the dynamic number table to the current time is more than a preset zeroing time interval value, if so, setting the call-through rate estimation value to be 0, or turning to the step S3; S3, when the call requests are monitored, judging whether the duration from the time of the current call request to the latest call-through time recorded in the dynamic number table is more than a preset latest call-through time interval value, if so, extracting the recoding information as display recording information, or turning to the step S4; S4, combining the record of the latest call-through of the user and the extracted recording information into the display recording information; S5, dialing according to the display recording information. According to the method, the user can be called through quickly, and the continuing efficiency is improved.

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Description

technical field

[0001] The invention relates to a method for improving connection efficiency in a manual traffic system, belonging to the technical field of manual traffic communication. Background technique

[0002] With the rapid development of communication technology, manual traffic system (composed of background program-controlled switching control system and front desk console) has been widely used in various industries. In the existing manual call system, the whole connection service process is usually: the caller calls to the platform, and initiates a call to the attendant console. The foreground program of the attendant console displays the telephone information in the corresponding connection window and plays the ringing of the incoming call. The operator talks to the caller after seeing the call coming on stage or hearing the ring tone of the caller. Obtain the callee information (name, number, etc.) according to the calling needs of the caller and call the call...

Claims

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