Catering service evaluation management method and catering service evaluation management device

Abstract

The invention discloses a catering service evaluation management method and a catering service evaluation management device. Merchant service evaluation information can be received from a consumer terminal, and comprises service staff evaluation information of a related service staff who serves the consumer using the consumer terminal. The service staff evaluation information can be extracted from the service evaluation information. The service staff evaluation data of the service staff can be acquired by adopting the classification and the statistics of the extracted service staff evaluation information according to different persons. By adopting the preset calculation rule, the corresponding value of the money can be calculated according to the service staff data of each service staff. The money corresponding to the above mentioned value of money can be correspondingly stored in the preset account of each service staff, and then the service staff can withdraw the money by the service staff terminal via the electronic transaction channel. By adopting the network and software technology, the evaluation management and the automatic reward distributing of the catering service staff can be realized quickly and effectively, and therefore the working efficiency can be improved greatly.

Description

technical field [0001] The invention relates to the field of software technology, in particular to a method and device for evaluating and managing catering services. Background technique [0002] Service quality is the soul of the service industry, and the improvement of catering service quality has always been a concern of catering industry operators. Effectively mobilizing and utilizing the enthusiasm of internal employees is the most important thing. Any service-oriented enterprise will only have a good source of customers if it has satisfied employees first. Therefore, as a catering manager, we must first effectively mobilize the enthusiasm of employees, and then infect every customer through the sincere service of employees. [0003] Under the wave of the Internet, the new information-based catering experience has become a new form and trend of catering consumption. Through modern information means such as mobile APP clients, group buying websites, WeChat, etc., peopl...

AI Technical Summary

Problems solved by technology

[0005] In view of the above-mentioned shortcomings of the prior art, the purpose of the present invention is to provide a method and device for catering service evaluation management, through automatic management of service staff evaluation, and to complete the follow-up work automatically, which is convenient, fast and efficient, and solves the problem of service in the prior art. Lack of employee evaluation management and low operating efficiency

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