Enterprise information operation, maintenance and management method

Abstract

An enterprise information operation, maintenance and management method relates to the information management technology field. The method has the following working flows of deploying an EICM information management system in an enterprise data center; initializing the enterprise internal information via the information department personnel; recording or importing the new information, such as the personnel, the asset, the budget, the project, the contract, etc.; configuring the equipment monitoring; receiving the fault reports coming from other departments in a telephone or self-service manner, and noticing the related officials automatically and timely to follow and serve; supplementing the reports that are not generated automatically by a management system of the scheme via the related personnel and in the management system; managers checking the above information via a webpage or a WeChat official account to instruct. The enterprise information operation, maintenance and management method of the present invention is an information management platform that is customized for an enterprise information department omni-directionally, technically supports all current mainstream platforms, integrates the technology management and the working management as a uniform working and cooperation platform, and can in butt joint with a conventional relevant system.

Description

Technical field [0001] The invention relates to the technical field of information management, in particular to an enterprise information operation and maintenance management method. Background technique [0002] At present, enterprise IT operation and maintenance are generally based on traditional network equipment monitoring, and some work management processes are added to realize IT operation and maintenance, which seriously ignores some of the internal needs of the information department as the brain of the enterprise, which leads to an embarrassing situation. The situation is that the information department itself is a department with a low degree of information management within the enterprise. In short, "the information department is not informatized". Some information management software, such as OA, ERP, etc., are difficult to tailor functions for the information needs of the information department, or they cannot provide efficient functional modules that are close to th...

AI Technical Summary

Problems solved by technology

It is reflected in several aspects: 1. The work lacks a standardized process. Even if foreign management software is used, it often cannot be implemented in the localized management work; 2. The people, things and things (information assets) in the work are not integrated Linked together, a technical matter has been done but cannot exert a better positive effect in the future; 3. The service work is opaque, lacks management of technical personnel, and cannot be quantitatively assessed; 4. The software system has not been fully updated to some current mainstream mobile phones technology, not to mention the use of these technologies to integrate the information department and other departments, and promote mutual cooperation in the process of enterprise information operation and maintenance.