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Method for realizing user authorization of call centre services through fingerprint technology

A call center, user authorization technology

Inactive Publication Date: 2016-12-21
任明和
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, due to the flaws in the business structure of the combined online and offline services supported by call center technology, there are uncontrollable factors between online and offline services, resulting in the lack of real consistency constraints for online and offline services and information, that is, they cannot Guarantee the consistency of online promises and offline implementations, as well as the real observations obtained offline. There are differences between the consumption or service results obtained by users and online publicity; Management confusion may also cause property fraud and personal injury to users

Method used

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  • Method for realizing user authorization of call centre services through fingerprint technology

Examples

Experimental program
Comparison scheme
Effect test

Embodiment （ 1

[0023] Embodiment (1): It is the implementation process of user fingerprint authorization:

[0024] S1. The user initiates a service voice call request through the client, and scans and submits the user's fingerprint data as prompted.

[0025] S2. The call center configures and generates offline service content according to the user's service request.

[0026] S3. Submit the configured business information and / or identity information of offline business personnel to the user through the client.

[0027] S4. When the offline business is connected and / or after the implementation is completed, the user compares the business information and / or the identity information of the offline business personnel.

[0028] S5. After the comparison is passed, the user performs fingerprint input authorization on the service personnel client, and the call center starts counting the services.

[0029] Embodiment (1): It is the implementation process for the user to allow business personnel to r...

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Abstract

The invention relates to a method for realizing user authorization of call centre services through a fingerprint technology. After a call centre permits a user to successfully apply for services through the call centre through an own user client side or a cooperative third-party user client side, the call centre provides service and / or service person identity data or webpage link of data; and the user compares the services and / or the service person identities, and implements authorization of the services offline through the fingerprint technology. The offline services can be implemented only when a system sets user authorization; or, a call centre system can perform counting statistics of the services only when the user performs authorization affirmation of a service completion result; therefore, the problems influencing orderly development of online and offline combined services can be effectively solved; and the purposes of ensuring consumption safety and improving consumption quality can be realized.

Description

technical field [0001] The method for realizing authorization of call center service users by fingerprint technology of the present invention belongs to the field of communication application technology, and mainly relates to a method for realizing authorization of call center offline services by using fingerprint technology. Background technique [0002] As mobile Internet technology promotes the development of call center services, it promotes various online and offline combined services, that is, the vigorous development of the Internet + business model, bringing information applications to all aspects of people's lives and work. The convenience is widely recognized by the society. However, due to the flaws in the business structure of the combined online and offline business supported by call center technology, there are uncontrollable factors between online business and offline business, resulting in the lack of real consistency constraints for online and offline busine...

Claims

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Application Information

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IPC IPC(8): H04L9/32H04M3/51
CPCH04L9/3231H04M3/5175
Inventor 任明和
Owner 任明和
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