Voice outbound system
A voice and key management system technology, applied in the field of voice outbound call system, can solve the problems of single business type, unstable system, poor security, etc., achieve the effect of realizing privacy, realizing load balance and disaster recovery, and improving efficiency
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[0038] Example 1
[0039] Such as figure 1 As shown, the voice outbound system 10 of this embodiment includes a middleware server cluster 1, a database 2, outbound servers 31 and 32, and a process server 8. The middleware server cluster 1 is in communication connection with the service server group 5 and the database 2 respectively, the database 2 is in communication connection with the outbound servers 31 and 32, and the outbound servers 31 and 32 are also in communication connection with the process server 8.
[0040] It should be noted that although there are only two outbound servers in this embodiment, based on the architecture concept of the middleware server cluster of the present invention, the voice outbound system 10 can use any number of outbound servers.
[0041] The working process of the voice outbound system 10 in the call center of this embodiment is: the servers of different services in the service server group 5 push outbound tasks, and the architectures of the serv...
Example Embodiment
[0048] Example 2
[0049] Such as figure 2 As shown, the difference between this embodiment and Embodiment 1 is that the voice outbound system 10 of this embodiment further includes a key management system 9, and the key management system 9 is in communication connection with the middleware server cluster 1.
[0050] The work flow of the voice outbound call system 10 in the call center in this embodiment is: the servers of different services in the service server group 5 push outbound call tasks.
[0051] The middleware server cluster 1 receives the outbound task through the RESTful interface. The middleware server cluster 1 obtains the key from the key management system 9 and encrypts the text content of the outbound task.
[0052] Then, the middleware server cluster 1 records the outbound task of the encrypted text content in the database 2, and stores the encryption key in the cache.
[0053] The outbound server 31 and 32 respectively retrieve the outbound task from the database 2 ...
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