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Voice menu display method and device

A menu display and menu technology, which is applied in automatic switching offices, telephone communications, electrical components, etc., can solve the problems of time-consuming, etc., and achieve the effects of less time-consuming, simple operation, and improved experience

Active Publication Date: 2017-07-28
CHINA UNITED NETWORK COMM GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The present invention provides a method and device for displaying a voice menu to solve the time-consuming problem in the prior art when autonomous voice services are used to handle business

Method used

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  • Voice menu display method and device
  • Voice menu display method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0056] This embodiment provides a method for displaying a voice menu, which is used for displaying a voice menu. The subject of execution of this embodiment is a device for displaying a voice menu, which can be set in a terminal.

[0057] Such as figure 1 , is the voice menu display method according to the present embodiment, the method includes:

[0058] Step 101, obtain the service number input by the user on the call interface of the terminal in real time, and judge whether the service number has historical service handling information corresponding to the terminal number.

[0059] The terminal in this embodiment may be any terminal capable of talking, such as a mobile phone, an IPad, and the like. The call interface in this embodiment is the interface for the user to input a service number, not the interface for initiating a voice call.

[0060] The user enters the service number word by word on the call interface, and the device obtains the service number in real time,...

Embodiment 2

[0077] In this embodiment, a further supplementary explanation is given for the voice menu display method in Embodiment 1.

[0078] Such as figure 2 As shown, it is a schematic flowchart of the method for displaying the voice menu according to this embodiment. The method includes:

[0079] Step 201, obtain the service number input by the user on the call interface of the terminal in real time, and determine whether the service number has historical service handling information corresponding to the terminal number.

[0080] The terminal in this embodiment may be any terminal capable of talking, such as a mobile phone, an IPad, and the like. The call interface in this embodiment is the interface for the user to input a service number, not the interface for initiating a voice call.

[0081] The user enters the service number word by word on the call interface, and the device obtains the service number in real time, that is, every time the user enters a number, the device will...

Embodiment 3

[0108] In this embodiment, the method for displaying the voice menu in the above embodiments is specifically illustrated with examples. The terminal in this embodiment is a mobile phone, and the terminal number is 1330000000.

[0109] Such as Figure 3A As shown, the user enters the service number "1" on the call interface 301 of the terminal 300, and after the device acquires it in real time, it determines that the number does not have historical service handling information corresponding to "13300000000".

[0110] Such as Figure 3B As shown, the user inputs the service number "10" on the call interface 301 of the terminal 300, and after the device acquires it in real time, it determines that the number does not have historical service handling information corresponding to "13300000000".

[0111] Such as Figure 3C As shown, the user enters the service number "100" on the call interface 301 of the terminal 300, and after the device obtains it in real time, it determines t...

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Abstract

The invention provides a voice menu display method and device. The method comprises the steps of obtaining a service number input into a call interface of a terminal by a user in real time and judging whether the service number has history service handling information corresponding to a number of the terminal or not; if the service number has the history service handling information, generating a first target voice menu according to the history service handling information, wherein the first target voice menu at least comprises a service item; and displaying the first target voice menu on the call interface. According to the method and the device, the service handling time of the user is greatly reduced.

Description

technical field [0001] The invention relates to terminal technology, in particular to a method and device for displaying a voice menu. Background technique [0002] With the continuous improvement of people's living standards and the rapid development of the domestic communication industry, various mobile terminals have become indispensable electronic products in people's daily work, life and study. In addition, the hardware configuration of mobile terminals is getting higher and higher, and the speed of mobile networks is getting faster and faster, which has laid a hardware and network foundation for mobile terminals to handle more complex tasks. [0003] In order to improve service quality and efficiency and improve user experience, banking, securities, insurance, IT, home appliances, remote shopping, etc., have used call centers (Call Center, CC) to provide users with various services. The call center is a unified and efficient service work platform, which concentrates v...

Claims

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Application Information

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IPC IPC(8): H04M1/725H04M3/51
CPCH04M3/5166H04M1/72484
Inventor 赵友军王蓓蓓李显洲
Owner CHINA UNITED NETWORK COMM GRP CO LTD
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