Management method for transaction processing in management system

Abstract

The invention discloses a management method for transaction processing in a management system. The method comprises: a transaction submitter assigns a user / employee to carry out processing; and otherwise, a transaction processing request is assigned to a preset assignee and the assignee assigns an assigned user / employee to carry out processing according to a content a transaction processing request submitted by the transaction submitter. According to the invention, the function of assigning a user / employee to carry out processing is provided for the transaction submitter and the transaction can not be transferred, so that the transaction privacy is protected from being leaked and thus the fair transaction processing is guaranteed. Because the independent individual role is used as an assignee, when the assignee resigns or is transferred to another position, only a newly-appointed assignee needs to be associated to an assigned role to obtain current all transactions automtaically, so that the transaction transferring workload is reduced; moreover, the seamless docking is realized, transaction assignment lagging or missing is avoided, and thus the emergency event can be dealt with timely and a negative effect that is caused on the employee's enthusiasm because the transaction submitted by the employee can not be responded timely is eliminated.

Description

technical field [0001] The invention relates to a management method for transaction processing in management systems such as ERP and CRM. Background technique [0002] In the existing enterprise management system, the handling of matters such as opinions / suggestions and complaints is usually arranged by the company to assign the assignee, and the assignor then designates the assignee to handle the matter according to the specific content of the matter. This traditional processing method cannot Satisfy the transaction submitter’s needs for transaction privacy. For example, for complaints, if the company arranges a designated person, it may be arranged to be handled by the respondent or the respondent’s subordinates, and the respondent is likely to get the complaint information, which is likely to directly affect the fair handling of complaint matters, and even adversely affect the complainant. This situation will depress employees to report various problems in the company, w...

AI Technical Summary

Problems solved by technology

[0014] 2. It is difficult to remember the specific permissions contained in the role for a long time: If the role has many permission function points, it is difficult to remember the specific permissions of the role over time, and it is even more difficult to remember the permission differences between roles with similar permissions. The permissions of the role are also easy to confuse; if you want to associate a new user, you cannot accurately determine how to choose the association

[0015] 3. Due to the change of user permissions, more and more roles will be created (if no new roles are created, the direct authorization to users will be greatly increased), and it is more difficult to distinguish the specific differences between the permissions of each role

[0016] 4. When transferring a post, if you want to assign many permissions of the transferred user to several other users, you must distinguish these permissions of the transferred user during processing, and then create roles to associate with the other users. users, such an operation is not only complicated and time-consuming, but also prone to errors

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