Communication method capable of changing landline number and communication system and communication equipment thereof and storage medium

Abstract

The invention provides a communication method capable of changing the landline number and a communication system and communication equipment thereof and a storage medium. The method comprises the steps that the mapping relationship between multiple extension numbers and multiple user account numbers is pre-stored in a switch, and each extension number is corresponding to one user account number; besides, the mapping relationship between multiple user account numbers and multiple landlines is pre-stored, and each user account number is corresponding to at least one landline; when the calling service to one extension number is received, the switch allocates the calling service to all the corresponding first landlines of the corresponding user account number of the extension number; whether asecond landline identifies a set of equipment having the called user account number is judged and the user account number is submitted to the switch, a calling service reallocation module is performed if the judgment result is yes, or the process is ended; and the switch reallocates the calling service to the second landline from the called first landline. The call can be answered through any landline under the same switch so that the user-friendly experience can be enhanced and the waiting time can be saved.

Description

technical field [0001] The invention relates to the field of telephone exchanges, in particular to a communication method, system, equipment and storage medium capable of changing the number of a landline. Background technique [0002] The traditional office telephone system is designed and managed with the extension as the dimension, and the following problems exist in the process of use: [0003] (1) The number and display name are directly written into the phone, and the phone needs to be restarted to modify the configuration. [0004] (2) Employee entry and exit changes, and the information cannot be updated to the phone in time, requiring employees or system administrators to intervene and update. [0005] (3) When a user has multiple office locations and needs for multiple extensions, multiple numbers need to be allocated, resulting in a waste of number resources. [0006] (4) Can not answer landline flexibly, must return to oneself position and just can answer, miss...

AI Technical Summary

Problems solved by technology

[0003] (1) The number and display name are directly written into the phone, and the phone needs to be restarted to modify the configuration

[0004] (2) The information cannot be updated to the phone in a timely manner due to employee entry and resignation changes, and the employee or system administrator needs to intervene to update

[0005] (3) When users have multiple office locations and multiple extensions, they need to allocate multiple numbers, resulting in a waste of number resources

[0006] (4) Can't answer the landline flexibly, you have to return to your own position to answer, easy to miss calls and delay things

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