User reporting processing method and terminal device

A processing method and user technology, which is applied in the field of data processing, can solve problems such as low efficiency of user report processing, achieve timely and effective improvement of report processing, improve processing efficiency, and ensure the effect of processing tolerance

Inactive Publication Date: 2018-05-04
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In view of this, an embodiment of the present invention provides a user report processing method and terminal equipment to solve the problem of low efficiency in user report processing in the prior art

Method used

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  • User reporting processing method and terminal device
  • User reporting processing method and terminal device
  • User reporting processing method and terminal device

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Embodiment Construction

[0025] In the following description, specific details such as specific system structures and technologies are presented for the purpose of illustration rather than limitation, so as to thoroughly understand the embodiments of the present invention. It will be apparent, however, to one skilled in the art that the invention may be practiced in other embodiments without these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present invention with unnecessary detail.

[0026] In order to illustrate the technical solutions of the present invention, specific examples are used below to illustrate.

[0027] figure 1 It shows the implementation flowchart of the user report processing method provided by Embodiment 1 of the present invention, and is described in detail as follows:

[0028] S101. During the incoming call with the opposite end of the call, transmit the...

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Abstract

The invention provides a user reporting processing method and terminal device, applied to the technical field of data processing. The user reporting processing method comprises the following steps: transmitting a user information inquiry voice to the call opposite end and parsing a obtained first response voice, so as to identify the language types of the first response voice and the first user information; transmitting a language switching prompting voice to the call opposite end if the language is not the default language of the system, and completing the switching of the broadcast languagetypes based on the switching instruction of the call opposite end; extracting the second user information corresponding to the user identification and comparing with the first user information to verify the identity of the call opposite end; transmitting a case information inquiry voice to the call opposite end if the identity verification is successful; and performing semantic recognition on a second response voice returned by the call opposite end, and storing the obtained case information. The user reporting processing method has obvious improvement in processing bearing capacity and timeliness and effectiveness of the report processing; and the efficiency of user reporting processing is greatly improved.

Description

technical field [0001] The invention belongs to the technical field of data processing, and in particular relates to a user report processing method and terminal equipment. Background technique [0002] The current method of handling user reports is to transfer them directly to the agent after the user calls to report the case, and the agent will ask the user one by one for the required report information (report information includes user information and case information), and verify the report information one by one. , and record it when it is verified to be correct, so that it can be used by the agents when they manually call out surveyors for emergency dispatch. [0003] However, in practical applications, due to the limitation of labor costs and other factors, the number of agents is far smaller than the number of reporting users, which makes it difficult for traditional user reporting processing methods to deal with the needs of reporting users in a timely manner. Not ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493H04M11/04G10L15/00
CPCG10L15/005H04M3/4936H04M11/045H04M2203/6045H04M2242/12H04M2242/15
Inventor 李培彬彭小明严江浩
Owner PING AN TECH (SHENZHEN) CO LTD
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