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Method and system for liability judgment according to express mail transfer nodes and problem types, and medium

A problem type and express technology, applied in the field of judging responsibilities, systems and media according to express delivery nodes and problem types, can solve the waste of labor costs, difficult to serve customers with high quality and speed, improve customer satisfaction and brand recognition. Influence and other issues, to achieve the effect of improving work accuracy, reducing labor costs and time costs, and improving work efficiency

Inactive Publication Date: 2018-08-14
YTO EXPRESS CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

The limitations of traditional manual processing efficiency are gradually reflected, and it is difficult to achieve high-quality and fast customer service, which not only wastes a lot of labor costs, but also has a great impact on improving customer satisfaction and brand awareness

Method used

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  • Method and system for liability judgment according to express mail transfer nodes and problem types, and medium
  • Method and system for liability judgment according to express mail transfer nodes and problem types, and medium
  • Method and system for liability judgment according to express mail transfer nodes and problem types, and medium

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Embodiment Construction

[0035] The present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments. Note that the aspects described below in conjunction with the drawings and specific embodiments are only exemplary, and should not be construed as limiting the protection scope of the present invention.

[0036] figure 1 It shows the flow of an embodiment of the method of judging according to express delivery nodes and problem types of the present invention. See figure 1 , the method of this embodiment mainly includes four steps, which are: determining the responsible party, determining the type of problem subcategory, determining the validity of the responsibility type, and confirming the responsibility type of the responsible party.

[0037] As for the determination of the responsible party, it is mainly based on the latest records of the express shipment process to determine the responsible party for the express shipments that have caused ...

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Abstract

The present invention discloses a method and a system for liability judgment according to express mail transfer nodes and problem types, and a medium, in order to improve the liability division of theabnormal express mail and the accuracy of the liability definition, to improve the work processing efficiency, and to reduce the workload of the manual liability judgment. The technical scheme is that: according to the method for liability judgment according to express mail transfer nodes and problem types, the liable party of the express mail in the current state will be quickly and accurately identified, and the work problem that the liable party is analyzed by manually checking the express mail transfer process can be solved; and sub-types of problems of the main type of the express mail problem can be quickly and accurately identified, and the problem of the cumbersome work of manually reading various comprehensive data of the express mail to obtain sub-types of problems is solved.

Description

technical field [0001] The present invention relates to a method and system for judging responsibility due to abnormality in express mail circulation, and in particular to a method and system for determining the responsible party and the responsible party's responsibility type based on the latest operation record of the current express mail and combining the express mail problem type. Background technique [0002] With the rapid development of my country's e-commerce industry, it has driven the rapid development of the express delivery industry. Express delivery has become a way of life commonly used by the masses. How to improve the quality of express delivery services, enhance customer experience and brand awareness is the key manifestation of the competitiveness of the express delivery industry. However, with the rapid increase in the demand for express delivery services and the diversity of customer demand services, customers can choose a variety of self-service channel...

Claims

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Application Information

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IPC IPC(8): G06Q30/00G06Q10/08
CPCG06Q10/083G06Q10/0838G06Q30/016
Inventor 花曼周超刘成龙
Owner YTO EXPRESS CO LTD
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