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Method for providing user service, electronic device, and computer-readable storage medium

A user service, user technology, applied in the field of data processing, can solve problems such as poor beauty effect and inability to go to beauty salons regularly

Inactive Publication Date: 2019-01-01
融信惟康(北京)科技发展有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The inventors of the present invention found that because people are busy with work and life, they cannot regularly go to beauty parlors to receive regular and scientific beauty services provided by professional customer service personnel, resulting in poor beauty effects

Method used

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  • Method for providing user service, electronic device, and computer-readable storage medium
  • Method for providing user service, electronic device, and computer-readable storage medium
  • Method for providing user service, electronic device, and computer-readable storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0030] figure 1 A flowchart showing a method for providing user services provided by an embodiment of the present invention, the method may be executed by an electronic device, such as a terminal device or a server device. In other words, the method can be executed by software or hardware installed on the terminal device or the server device. The server includes, but is not limited to: a single server, a server cluster, and the like. As shown in the figure, the method includes the following steps.

[0031] Step S1: Receive the question sent by the user.

[0032] For example, a user sends a question about sensitive skin.

[0033] Step S2: Receive a scheduled operation triggered by customer service.

[0034] For example, it can be scheduled to grab an order by clicking or sliding.

[0035] Before this step, it may also include: the step of verifying customer service information, the verification includes collecting and verifying information such as the qualifications of the...

Embodiment 2

[0043] figure 2 A flowchart showing a method for providing user services provided by another embodiment of the present invention, the method may be executed by an electronic device, such as a terminal device or a server. As shown in the figure, the following steps are also included before step S1.

[0044] Step S11: Automatically generate test questions, and send the test questions to the customer service.

[0045] In the preset question bank, automatically select questions to generate test questions, and send the test questions to the customer service.

[0046] Step S12: receiving the replies from the customer service to the test questions, and automatically scoring the customer service based on the replies and preset answers.

[0047] When the score of the customer service task is inaccurate, an objection message can be sent to start manual scoring, thereby obtaining a more accurate customer service score.

[0048] Step S13: When the score is higher than a preset threshold...

Embodiment 3

[0057] image 3 A flowchart showing a method for providing user services provided by another embodiment of the present invention, the method may be executed by an electronic device, such as a terminal device or a server. As shown in the figure, the following steps are also included after step S4.

[0058] S5: Receive information input by the user.

[0059] Users can describe their problems more specifically.

[0060] S6: Based on the user's question and the information input by the user, automatically formulate a beauty plan for the user, and the beauty plan includes commodity information that needs to be purchased by the user.

[0061] The embodiment of the present invention can preset the preset relationship between the question and the beauty plan, and based on the user's question and the information input by the user, automatically formulate a beauty plan for the user, and the beauty plan includes product information that needs to be purchased by the user. For example, ...

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PUM

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Abstract

Embodiments of the present invention relate to a method of providing user services, an electronic device, and a computer readable storage medium. The method comprises: providing a predetermined operation triggered by customer service; sending information of a customer service that triggers a predetermined operation first to the user, and sending information of the user to the customer service thattriggers the predetermined operation first, the information of the customer service including a contact mode of the customer service, and the information of the user including a contact mode of the user; And communicating with the user. The embodiment of the invention provides a method for providing a user service, an electronic device and a computer-readable storage medium, which can provide a professional beauty service for a user.

Description

technical field [0001] The present invention relates to the technical field of data processing, in particular to a method for providing user services, electronic equipment and a computer-readable storage medium. Background technique [0002] In today's society where material life is getting better and better, beauty has become a topic of concern. The inventor of the present invention found that because people are busy with work and life, they cannot regularly go to beauty salons to receive regular and scientific beauty services provided by professional customer service personnel, resulting in poor beauty effects. [0003] The information disclosed in this Background section is only for enhancing the understanding of the general background of the present invention and should not be taken as an acknowledgment or any form of suggestion that the information constitutes the prior art that is already known to those skilled in the art. Contents of the invention [0004] In view ...

Claims

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Application Information

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IPC IPC(8): G06Q30/06
CPCG06Q30/0613G06Q30/0631
Inventor 刘霞
Owner 融信惟康(北京)科技发展有限公司
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