Seat station management method and device based on state monitoring

Abstract

The present invention discloses a method, device, computer equipment and storage medium for seat management based on state monitoring, and the method solves the problem of combined scheduling. The agent station management method based on state monitoring includes: in each predetermined time period, the call status of the agent station telephone number, the operation log of the agent station business management system, and the user's response to the agent station. Each action of the e-mail system is monitored as three monitoring targets; if the three monitoring targets are not monitored, an absence status is counted for the agent station; the continuous predetermined number of predetermined time periods are counted as absent status The agent station is determined to be in a non-working state; the information of the agent station determined to be a non-working state is sent to the manager's computer. The monitoring of the working status of the agent can be automated through the method for managing the agent station based on the status monitoring.

Description

technical field [0001] The invention relates to the technical field of information processing, in particular to a state monitoring-based agent station management method, device, computer equipment and storage medium. Background technique [0002] At present, it is difficult for the managers of the insurance company's sales team to effectively supervise the working conditions of the team members. For example, team members may be surfing the Internet even though they are sitting in front of a computer. Also, sales team members are sometimes located in different locations, making it more difficult to monitor and manage. [0003] In the prior art, it is difficult for the sales team manager to track the working status of the team members in real time because of the lack of effective technical means. How to technically help effectively and automatically monitor the working status of agents has become a common problem in the field of agent management. Contents of the invention ...

AI Technical Summary

Problems solved by technology

[0002] At present, it is difficult for managers of sales teams of insurance companies to effectively supervise the working conditions of team members

For example, a team member may be surfing the Internet while sitting at a computer

Also, sales team members are sometimes located in different locations, making it more difficult to monitor and manage

[0003] In the existing technology, it is difficult for the sales team manager to track the working status of the team members in real time because of the lack of effective technical means

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