Agent station management method and device based on state monitoring

Abstract

The invention discloses an agent station management method and device based on state monitoring, a computer device and a storage medium. The method solves the problem of combined scheduling. The agentstation management method based on the state monitoring comprises the steps that in each predetermined time period, a call state of a telephone number of an agent station, an operation log of an agent station service management system, and each action of a user for an agent station electronic mail system serve as three monitored targets to be monitored; if the three monitored targets are not monitored, an absent state is marked for the agent station; the agent station marked in the absent state in a predetermined number of continuous predetermined time periods is determined to be in a non-working state; and information of the agent station determined to be in the non-working state is sent to a computer of a manager. Through the agent station management method based on the state monitoring, the automation of agent working state monitoring can be realized.

Description

technical field [0001] The invention relates to the technical field of information processing, in particular to a state monitoring-based agent station management method, device, computer equipment and storage medium. Background technique [0002] At present, it is difficult for the managers of the insurance company's sales team to effectively supervise the working conditions of the team members. For example, team members may be surfing the Internet even though they are sitting in front of a computer. Also, sales team members are sometimes located in different locations, making it more difficult to monitor and manage. [0003] In the prior art, it is difficult for the sales team manager to track the working status of the team members in real time because of the lack of effective technical means. How to technically help effectively and automatically monitor the working status of agents has become a common problem in the field of agent management. Contents of the invention ...

AI Technical Summary

Problems solved by technology

[0002] At present, it is difficult for managers of sales teams of insurance companies to effectively supervise the working conditions of team members

For example, a team member may be surfing the Internet while sitting at a computer

Also, sales team members are sometimes located in different locations, making it more difficult to monitor and manage

[0003] In the existing technology, it is difficult for the sales team manager to track the working status of the team members in real time because of the lack of effective technical means

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