Verbal skill recommendation method and device and storage medium

A technology of speech and candidate speech, applied in special data processing applications, instruments, electronic digital data processing, etc., can solve problems such as low accuracy

Pending Publication Date: 2019-10-18
TENCENT TECH (SHENZHEN) CO LTD
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  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

[0005] The embodiment of the present invention provides a speaking recommendation method and device and a storage medium

Method used

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  • Verbal skill recommendation method and device and storage medium
  • Verbal skill recommendation method and device and storage medium
  • Verbal skill recommendation method and device and storage medium

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Embodiment Construction

[0024] In order to enable those skilled in the art to better understand the solutions of the present invention, the following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only It is an embodiment of a part of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts shall fall within the protection scope of the present invention.

[0025] It should be noted that the terms "first" and "second" in the description and claims of the present invention and the above drawings are used to distinguish similar objects, but not necessarily used to describe a specific sequence or sequence. It is to be understood that the data so used are interchangeable under appropriate ...

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Abstract

The invention discloses a verbal skill recommendation method and device and a storage medium. The verbal skill recommendation method comprises the following steps: acquiring audio stream data in a first session, the audio stream data carrying request audio sent by a first user terminal to a second user terminal; converting the request audio into a session text in real time; calling a target verbalskill library, searching a target verbal skill set matched with the session text, the verbal skill for recommendation stored in the target verbal skill library being output by a verbal skill learningmodel, and the verbal skill learning model performing machine learning by using a quality inspection result output by a verbal skill quality inspection engine; and recommending the target verbal skill set to the second user terminal, so that the second user terminal determines a target verbal skill used for being pushed to the first user terminal through the first session from the target verbal skill set. The technical problem that a verbal skill recommendation method provided by related technologies is low in accuracy is solved.

Description

technical field [0001] The present invention relates to the field of call center communication, in particular to a method and device for recommending speech skills and a storage medium. Background technique [0002] Today, in order to facilitate the simultaneous processing of various needs of a large number of users, a call center (Call Center) established by a group of service personnel (ie, customer service personnel) using Computer Telephony Integration (CTI for short) came into being. [0003] Usually, the user consults the customer service personnel through the call center when there is a problem, and the emotional state and call status of the user are often different when consulting different problems. But at present, in response to the above situation, customer service personnel usually use a unified standard speech to reply. That is to say, the related art does not provide a speech recommendation method for different users to ensure the accuracy of the speech recomm...

Claims

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Application Information

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IPC IPC(8): G06F16/635G06F16/683
CPCG06F16/635G06F16/683
Inventor 周亦诚何烨
Owner TENCENT TECH (SHENZHEN) CO LTD
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