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Express cabinet operation guidance method, device, express cabinet and storage medium

A technology for guiding devices and operating options, applied to coin-operated equipment for distributing discrete items, coin-operated equipment with meter control, instruments, etc., can solve problems such as complaints, abandonment of use, and poor user experience, and achieve improvement Efficiency, personalization, and flexibility

Active Publication Date: 2022-02-18
SHENZHEN HIVE BOX TECHNOLOGY CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In the current use of express cabinets, there is a lack of effective operation education guidelines for more complex new functions. Online customer service is mainly relied on to answer instructions for users, and users need to spend a lot of time to understand customer service descriptions and learn the operation of new functions of express cabinets. For some solutions, on the one hand, the workload of consulting customer service is increased, and on the other hand, some users even give up using it due to poor experience, and even generate complaints

Method used

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  • Express cabinet operation guidance method, device, express cabinet and storage medium
  • Express cabinet operation guidance method, device, express cabinet and storage medium
  • Express cabinet operation guidance method, device, express cabinet and storage medium

Examples

Experimental program
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Effect test

Embodiment 1

[0038] figure 1 It is a flow chart of the express cabinet operation guidance method provided in Embodiment 1 of the present invention. The method can be executed by the express cabinet or the server, and specifically includes the following steps:

[0039] Step 110, acquiring the user's current operation information on the express cabinet and the user's identity information, the current operation information including operation time and operation options.

[0040] In this embodiment, the user's current operation information on the express cabinet is obtained by the express cabinet. Specifically, when the user selects the operation option of the express cabinet, the express cabinet will obtain information about the user's operation time and operation options. Exemplarily, the operation option is a function button on the express cabinet that can be clicked by the user or a function option that can be selected by the user.

[0041] In this embodiment, the user's identity informat...

Embodiment 2

[0065] Figure 4 It is a flow chart of the express cabinet operation guidance method provided in Embodiment 2 of the present invention. The method can be executed by the express cabinet, and specifically includes the following steps:

[0066] Step 201, receiving the operation guidance template issued by the server;

[0067] In this embodiment, the guide template is uploaded to the server by the operator through the operation system.

[0068] Exemplarily, the template issued by the server specifically includes:

[0069] A1. Create the operation guide name according to the creation instruction of the operator;

[0070] A2. Receive preset user identity tags and preset operation information, where the operation information includes effective time and operation options;

[0071] A3. Receive the operation guidance instructions uploaded by the operator, where the operation guidance instructions include: one or more of video, text, picture, sound and program;

[0072] A4. Generate...

Embodiment 3

[0105] Figure 7 The express cabinet operation guidance device provided by the embodiment of the present invention can execute the express cabinet operation guidance method provided in the first embodiment of the present invention, and has corresponding functional modules and beneficial effects for executing the method.

[0106] The information acquisition module 71 is configured to acquire the user's current operation information on the express cabinet and the user's identity information, the current operation information including operation time and operation options.

[0107] In this embodiment, the user's identity information includes the user's business type and role tag. Exemplarily, the business type includes: delivery, pick-up, maintenance or management, etc.; the role tag includes: registration time, gender, age and / or business rating, etc. In this embodiment, the user's identity information is obtained according to the registration information in the user's current ...

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Abstract

The invention discloses an operation guidance method and device for an express cabinet, an express cabinet and a storage medium. A method for guiding the operation of express cabinets, comprising: acquiring the user's current operation information on the express cabinet and the user's identity information, the current operation information including operation time and operation options; matching the identity information with a preset identity label, the The identity tag is in one-to-one correspondence with the operation options; if the match is successful, it is judged whether the operation time is within the effective time of the operation guidance corresponding to the operation option; if the operation time is within the effective time of the operation guidance , the operation guide corresponding to the operation option is opened. The present invention solves the problem of personalization of operation guidance by matching the identity information and the preset identity label, achieves operation guidance according to different operation requirements of different users, and improves user experience in operating cabinets.

Description

technical field [0001] The embodiments of the present invention relate to express cabinet operation guidance technology, and in particular, relate to an express cabinet operation guidance method, device, express cabinet and storage medium. Background technique [0002] The courier cabinet covers a large number of users in the community. In addition to the basic courier delivery and pickup functions, some new functions will be updated. Effective Functional Operations Education Guide. [0003] In the current use of express cabinets, there is a lack of effective operation education guidelines for more complex new functions. Online customer service is mainly relied on to answer instructions for users, and users need to spend a lot of time to understand customer service descriptions and learn the operation of new functions of express cabinets. For some solutions, on the one hand, the workload of consulting customer service increases, and on the other hand, some users even give u...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G09B19/00G07F17/12
CPCG09B19/00G07F17/12
Inventor 马海燕
Owner SHENZHEN HIVE BOX TECHNOLOGY CO LTD
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