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Method and system for realizing automatic customer condition relationship management by using instant messaging group

An automatic management and relationship technology, applied in transmission systems, relational databases, digital transmission systems, etc., can solve problems such as affecting service experience, time-consuming and laborious, social resource waste, etc., to improve service management, reduce communication costs, and improve customer service. The effect of relationship management

Inactive Publication Date: 2019-10-29
贺中彬
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] For a long time, instant messaging groups have needed to be manually created and managed. On the one hand, manual operations are required, which is time-consuming and labor-intensive, resulting in a waste of social resources. Variations in the process affect the service experience

Method used

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  • Method and system for realizing automatic customer condition relationship management by using instant messaging group
  • Method and system for realizing automatic customer condition relationship management by using instant messaging group

Examples

Experimental program
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Embodiment

[0026] Such as figure 1 As shown, a method of using instant messaging groups to realize automatic management of customer relations includes:

[0027] Step S100: Create a database for recording personal information, organization information, product service information, and user instant messaging conversations;

[0028] Step S200: Personally register the personal information;

[0029] Step S300: The institution fills in the institution information and the product service information it provides;

[0030] Step S400: the individual selects the product service information of the institution, and the server saves the selection result to the database;

[0031] Step S500: The system automatically creates a new instant messaging session or joins an existing instant messaging group according to the product service relationship between the institution and the individual.

[0032] The present invention also provides a system for automatically managing customer relations by using insta...

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Abstract

The invention discloses a method and a system for realizing automatic management of a customer condition relationship by using an instant messaging group. By displaying the product service for the product service provider, in the process that the user selects to use the product service, a proper group session is established according to the change of the relationship between the user and the product service provider. According to the invention, instant messaging becomes an automatic customer condition relationship management tool, and the function and the effect of the instant messaging as a communication tool in the product marketing process are enhanced. Based on the database and the providing process of the product service, the instant messaging group session is automatically created and managed, and finally the purposes of improving the customer condition relationship management level and performing system standard unified management on the customer condition relationship are achieved.

Description

technical field [0001] The invention relates to a method and a system for realizing automatic management of customer relations by using an instant messaging group. Background technique [0002] For a long time, instant messaging groups have needed to be manually created and managed. On the one hand, manual operations are required, which is time-consuming and labor-intensive, resulting in a waste of social resources. There are thousands of differences in the process, which affect the service experience. [0003] Aiming at the above-mentioned status quo, the present invention automatically manages the instant messaging session relationship between the supply and demand sides in the process of providing product services based on the relationship in the process of providing product services, and provides convenient and unified instant messaging group sessions for product service providers. services, so as to achieve the purpose of improving its management level. The invention ...

Claims

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Application Information

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IPC IPC(8): H04L12/58G06F16/28
CPCG06F16/288H04L51/046
Inventor 贺中彬
Owner 贺中彬
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