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Method and device for determining standard problems

A standard question and information labeling technology, applied in the computer field, can solve problems such as inconsistency of standard answers, failure of intelligent customer service robots to better realize intelligent question and answer business, logic conflicts, etc.

Active Publication Date: 2019-11-05
ADVANCED NEW TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

If there are standard questions with similar semantics, but the standard answers configured for the standard questions with similar semantics are inconsistent or even have logical conflicts, it will cause the intelligent customer service robot to be unable to better realize the intelligent question-and-answer business

Method used

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  • Method and device for determining standard problems
  • Method and device for determining standard problems
  • Method and device for determining standard problems

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Embodiment Construction

[0075] Various non-limiting embodiments provided in this specification will be described in detail below with reference to the accompanying drawings.

[0076] figure 1 A schematic diagram showing an application scenario to which one or more embodiments are applicable.

[0077] in such as figure 1 In the application scenario shown, the generation of standard questions is a necessary condition for the intelligent customer service robot to realize the intelligent question-and-answer business. By deploying the device provided by any one or more embodiments of this specification in the computing device, one of the instructions in this specification can be implemented through the computing device. Or the methods provided by multiple embodiments to obtain multiple standard questions. Afterwards, based on the actual business situation, the staff can configure the corresponding standard answers for each standard question obtained by the computing device, forming a combination of "sta...

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Abstract

The embodiment of the invention provides a method and device for determining a standard problem. The method comprises the steps that after a plurality of representative texts corresponding to a plurality of user questions are obtained, feature values of the representative texts are further obtained, and the difference value between the feature values of any two representative texts is in negativecorrelation with the semantic similarity degree of the any two representative texts; the representative texts are stored according to the characteristic values of the representative texts, a text sequence is obtained, annotation personnel can judge whether two adjacent representative texts in the text sequence are semantically similar or not to quickly discover a sub-sequence formed by continuously arranging a plurality of semantically similar representative texts, and annotation is carried out on each discovered sub-sequence; subsequently, for each marked sub-sequence, a selected text capableof representing the sub-sequence can be determined, and then a plurality of standard problems are determined according to the selected text corresponding to each sub-sequence and the representative text not included in each sub-sequence.

Description

technical field [0001] One or more embodiments of this specification relate to the field of computers, and in particular to a method and device for determining standard problems. Background technique [0002] When constructing or updating the question-and-answer knowledge base corresponding to the intelligent customer service robot, it is necessary to determine multiple standard questions from a large number of user questions, and then configure standard answers for the multiple standard questions. In order to determine the standard questions, it is usually necessary to cluster and analyze the texts corresponding to a large number of user questions to obtain a large number of text clusters, and then select a representative text from each text cluster, and determine multiple representative texts according to the selected representative texts. standard question. If there are standard questions with similar semantics, and the standard answers configured for the standard questi...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06K9/62G06F16/35
CPCG06F16/3329G06F16/35G06F18/22
Inventor 梁忠平蒋亮温祖杰张家兴
Owner ADVANCED NEW TECH CO LTD
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