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Man-machine conversation method based on ABC communication rule

A technology of human-machine dialogue and rules, which is applied in the fields of instruments, computing, and electronic digital data processing, etc., can solve problems such as low accuracy rate of speech intention recognition, communication barriers between humans and machines, and low humanization level, so as to solve communication barriers and Effects of Ineffective Communication Problems

Pending Publication Date: 2020-08-18
XIAMEN ETOM SOFTWARE TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] The traditional man-machine dialogue technology only searches the required information mechanically or simply according to the dialogue request, not only the recognition accuracy of the dialogue intention is low, but also when the information required by the user cannot be found, the dialogue will be terminated immediately, and the entire dialogue The humanization level of the process is very low, and it is prone to communication barriers between humans and machines

Method used

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  • Man-machine conversation method based on ABC communication rule
  • Man-machine conversation method based on ABC communication rule

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0022] Embodiment 1: A man-machine dialogue method based on the ABC communication rule. The ABC communication method starts from analyzing the dialogue scene, digs deep into the core demands of the other party and the goal to be achieved, and provides a variety of options. During the plan, the solution of the problem was promoted as much as possible through manual discussion, and the obstacles and inefficiencies in the communication process were better solved. Apply the ABC communication method to the interactive method of human-computer dialogue, realize the deep understanding of the user's dialogue intention, transform from simple algorithm realization to systematically solve the dialogue intention recognition problem, and guide and solve the user's problem in a multi-level and step-by-step manner. Request to make the communication between man and machine more practical.

[0023] see figure 1 , the method includes, during the man-machine dialogue process, the man-machine di...

Embodiment 2

[0029] Embodiment 2: Apply the human-computer dialogue method based on the ABC communication rule of Embodiment 1 to a specific human-computer interaction scene. For the specific dialogue scene, please refer to figure 2 .

[0030]First, the user sends a dialogue request, and the system builds a dialogue scene based on the user's dialogue history data and user basic information. The system uses the above information to identify the user's dialogue request. When the answer is found, multiple alternative answers are given, usually the three answers with the top three confidence values; when the intention recognition fails, the system enters a multi-round dialogue discussion mode, and through different questioning methods of the system, Or request the customer to change the way of expression, further communicate with the customer through the thesaurus and synonym database in the database to obtain the customer's core appeal, and then conduct another intention recognition. When th...

Embodiment 3

[0031] In the third embodiment, the man-machine dialogue method based on the ABC communication rule of the first embodiment is applied to the intelligent enterprise to solve the problem of knowledge transfer.

[0032] A smart enterprise aims to achieve win-win results for customers, suppliers, the government, society and other related parties in the development of enterprises. It uses intelligent means to deeply integrate with all aspects of enterprise value chain operation and management, and can predict market trends in real time and accurately, and quickly and proactively A legal person or social economic organization that organizes resources and provides goods or services more accurately, so as to achieve win-win development for multiple parties and create a better life.

[0033] The core of enterprise intelligent management is the problem of knowledge transfer. Knowledge transfer is divided into three types of knowledge transfer: between people, between people and machines...

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Abstract

The invention discloses a man-machine conversation method based on an ABC communication rule, and the man-machine conversation method comprises the steps: enabling a man-machine conversation system tounderstand the core demands of a user through the ABC communication rule in a man-machine conversation process, and solving a problem of the user. The ABC communication rule starts from dialogue scene analysis, deeply excavates a target to be reached by the core appeal sum of the opposite side, gives a plurality of selection schemes, promotes the solution of problems as much as possible through amanual discussion mode when the schemes cannot be given, and better solves the problems of obstacles and low efficiency in the communication process. The ABC communication rule is applied to a man-machine conversation interaction method, so that the conversation intention of a user is deeply understood, and pure algorithm implementation is converted into systematic conversation intention recognition, and user requests are guided and solved in a multi-level and step-by-step mode.

Description

technical field [0001] The invention relates to the technical field of man-machine dialogue. Background technique [0002] The traditional man-machine dialogue technology only searches the required information mechanically or simply according to the dialogue request, not only the recognition accuracy of the dialogue intention is low, but also when the information required by the user cannot be found, the dialogue will be terminated immediately, and the entire dialogue The humanization level of the process is very low, and it is prone to communication barriers between humans and machines. Contents of the invention [0003] In order to solve the above technical problems, the present invention provides a man-machine dialogue method based on the ABC communication rule. The ABC communication rule starts from the analysis of the dialogue scene, deeply excavates the core demands of the other party and the goal to be achieved, and gives a variety of options When a solution cannot...

Claims

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Application Information

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IPC IPC(8): G06F16/332
Inventor 孙再连陈德忠江全荣
Owner XIAMEN ETOM SOFTWARE TECH CO LTD
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