Self-service business handling system and method based on intelligent counter

Abstract

The invention provides a self-service business handling system and method based on an intelligent counter, and relates to the technical field of intelligent services. The system comprises a language switching module which is used for switching an operation interface language of the intelligent counter according to a multi-language switching instruction input by a client; a certificate identification module which is used for reading and identifying a certificate inserted by the client to obtain certificate information; a client state verification module which is used for identifying the client state according to the certificate information to obtain a client state result; a client identity recognition module which is used for collecting a site photo of the client and comparing the site photo with a photo in the certificate information to obtain a comparison result; and a business handling module which is used for obtaining business handling data input by the client through an operation interface of the intelligent counter when the client state result is normal and the comparison result is that the client handles the business, sending the business handling data to a background for business handling, and displaying a handling result on the intelligent counter.

Description

Technical field [0001] The present invention relates to the field of intelligent service, especially in a self-service business system and method based on a smart counter. Background technique [0002] With increasingly frequent international exchanges, more and more foreign people come to China to travel, work, etc. In this regard, the bank outlets are usually facing a face-to-face service when receiving foreigners working business. However, the staff of all outlets has foreign language skills and the level is uneven, and it is easy to guarantee high quality services. It is easy to cause business to handle difficulties due to communication failures. [0003] In this regard, there is an urgent need to overcome the above defects, and can easily and easily meet the technical solutions for foreigners to handle business. Inventive content [0004] In order to solve the problems of the prior art, the present invention proposes a self-service business system and method based on a smar...

AI Technical Summary

Problems solved by technology

However, not all the staff of the outlets have foreign language skills and their levels are uneven, which cannot guarantee the provision of high-quality services, and it is very easy to cause customer complaints due to communication failures that lead to business difficulties

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