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IT operation and maintenance management method, device and equipment and computer storage medium

A technology of operation and maintenance management and equipment, applied in the field of financial technology, can solve the problems of low lean degree of IT operation and maintenance management, inconvenient operation, and inability to follow orders, so as to improve the efficiency of fault handling, improve the degree of lean, and distribute reasonable effect

Pending Publication Date: 2020-09-04
WEBANK (CHINA)
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Problems solved by technology

[0004] The main purpose of the present invention is to propose an IT operation and maintenance management method, device, equipment and computer storage medium, aiming to solve the current IT operation and maintenance management platform user's inconvenient operation, can not clearly carry out documentary processing, IT operation and maintenance management Technical issues with low leanness

Method used

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  • IT operation and maintenance management method, device and equipment and computer storage medium
  • IT operation and maintenance management method, device and equipment and computer storage medium
  • IT operation and maintenance management method, device and equipment and computer storage medium

Examples

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no. 1 example

[0063] The first embodiment of the IT operation and maintenance management method of the present invention includes:

[0064] Grab the fault report information through the traffic portal, and generate a fault report work order according to the fault report information;

[0065] According to the trouble report work order and the status information of the field engineer, assign the trouble report work order to a target field engineer;

[0066] Obtaining the first location of the faulty equipment corresponding to the fault reporting work order, and obtaining the second location of the target field engineer corresponding to the operation and maintenance equipment;

[0067] The fault reporting work order is updated according to the distance between the first location and the second location.

[0068] In this embodiment, the IT operation and maintenance management method is applied to IT operation and maintenance management equipment in financial institutions (banking institutions,...

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Abstract

The invention relates to the technical field of financial technology (Fintech), and discloses an IT operation and maintenance management method, which comprises the following steps: capturing fault reporting information through a traffic entrance, and generating a fault reporting work order according to the fault reporting information; distributing the fault reporting work order to a target fieldengineer according to the fault reporting work order and the state information of the field engineer; acquiring a first position of fault equipment corresponding to the fault reporting work order, andacquiring a second position of operation and maintenance equipment corresponding to the target field engineer; and updating the fault reporting work order according to the distance between the firstposition and the second position. The invention further discloses an IT operation and maintenance management device, IT operation and maintenance management equipment and a computer storage medium. According to the invention, the user operation is facilitated, and the fault processing efficiency is improved.

Description

technical field [0001] The present invention relates to the technical field of financial technology (Fintech), in particular to an IT operation and maintenance management method, device, equipment and computer storage medium. Background technique [0002] With the rapid development of Internet technology, especially Internet financial technology (Fintech), more and more technologies (big data, distributed, blockchain, artificial intelligence, etc.) are applied in the financial field, and business platforms in the financial field And more and more. [0003] Financial enterprises have increasingly higher requirements for their own IT operation and maintenance. The old scheme, using the form of manual registration, can no longer meet the needs of current enterprises. The IT operation and maintenance management system has been continuously developed along with the business management needs of enterprises. The current IT Operation and maintenance management is on a dedicated IT ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24
CPCH04L41/5074H04L41/0677
Inventor 谢余平卢道和谢波
Owner WEBANK (CHINA)
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