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Remote power supply service intelligent terminal, system and remote power supply service method

A technology of remote power supply and service method, which is applied to complete banking systems, complete banking systems, coin-operated equipment for distributing discrete items, etc. The number of points and the effect of improving customer service coverage

Inactive Publication Date: 2021-02-26
FOSHAN POWER SUPPLY BUREAU GUANGDONG POWER GRID
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The invention provides a remote power supply service method, which solves the technical problem that there are few business outlets in remote areas and cannot meet the service needs of customers in corresponding areas

Method used

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  • Remote power supply service intelligent terminal, system and remote power supply service method
  • Remote power supply service intelligent terminal, system and remote power supply service method

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Embodiment 2

[0055] This embodiment is similar to Embodiment 1, the difference is that, before step S1, this embodiment provides the user with a selection interface for the employee system and the customer system through the smart terminal, and executes the above steps S1-S3 after the user selects the customer system;

[0056] When the user selects the employee system, request UK to the user, and request face recognition to the user after the user inserts the correct UK, and obtain the corresponding user's permission level according to the face recognition result, so as to return the employee system interface of the corresponding permission level to the corresponding user . Show the customer system for customers, show the employee system for employees, easy to switch, employees record in the business hall system in advance, record the employee's face information and authority information, after the record, the server will send the record information to the smart terminal for storage, so as ...

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Abstract

The invention discloses a remote power supply service intelligent terminal, a system and a remote power supply service method. The method comprises the following steps: S1, providing customer serviceoptions for a user through the intelligent terminal for the user to select; S2, returning to a corresponding service operation interface after the user selects the required customer service; and S3, performing corresponding interaction with the user in the service operation interface to complete the remote power supply service, and printing a corresponding service form for the user after the service is finished. In the steps S1-S3, a video guidance entrance is provided for the user, and when the user requests video guidance, video connection between the intelligent terminal and the customer service terminal is started. According to the scheme, a new intelligent self-service and remote interaction combined business hall service mode is provided for remote areas, the number of staying business personnel in remote mountainous areas is reduced, and meanwhile, the customer service coverage is improved.

Description

technical field [0001] The present invention relates to the technical field of power supply service, and more specifically, to an intelligent terminal, system and remote power supply service method for remote power supply service. Background technique [0002] Power companies will set up multiple business outlets in various regions to serve local customers. Generally, the distribution of business outlets in prosperous areas is relatively dense, and it is more convenient for local customers to handle business. However, due to scattered population and inconvenient transportation, the distribution of business outlets in remote areas is sparse. There are few business outlets, and it is inconvenient for customers to handle business. [0003] Although existing technologies have disclosed intelligent service robots for power supply business halls, such as a cloud platform-based intelligent service robot and service method for power supply business halls disclosed in a Chinese paten...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07F17/00G07F17/42G07F15/00G07F15/06G07F19/00
CPCG07F17/0014G07F17/42G07F15/003G07F15/06G07F19/202
Inventor 宋才华关兆雄布力吴丽贤王永才杜家兵
Owner FOSHAN POWER SUPPLY BUREAU GUANGDONG POWER GRID
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