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Remote assistance method, device and system, electronic equipment and storage medium

A technology for remote assistance and equipment, which is applied to program control devices, transmission systems, electrical components, etc., and can solve problems such as inability to adapt to windows, large delays, and limited time.

Pending Publication Date: 2021-03-09
成都知道创宇信息技术有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, the commonly used remote assistance method is to install the remote desktop connection software on the user side and the operation and maintenance side for remote assistance. Although the remote desktop connection software can realize remote assistance, it also has some problems, such as limited time, large delay, It cannot adapt to windows, etc. If the user's computer is a server without a desktop, or is in a different LAN from the operation and maintenance personnel, remote assistance cannot be performed through the remote desktop connection software

Method used

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  • Remote assistance method, device and system, electronic equipment and storage medium
  • Remote assistance method, device and system, electronic equipment and storage medium
  • Remote assistance method, device and system, electronic equipment and storage medium

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Embodiment Construction

[0029] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. The components of the embodiments of the invention generally described and illustrated in the figures herein may be arranged and designed in a variety of different configurations.

[0030]Accordingly, the following detailed description of the embodiments of the invention provided in the accompanying drawings is not intended to limit the scope of the claimed invention, but merely represents selected embodiments of the invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art wit...

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Abstract

The invention provides a remote assistance method, device and system, electronic equipment and a storage medium. The method is applied to operation and maintenance equipment, and the operation and maintenance equipment and user equipment are in communication connection with an intermediate server; the user equipment and the operation and maintenance equipment are located in different local area networks; the method comprises the following steps: sending proxy request information to an intermediate server, wherein the proxy request information is used for indicating the intermediate server to forward the proxy request information to the user equipment, so that the user equipment generates a proxy request success response and feeds back the proxy request success response to the intermediateserver; and receiving an agency request success response sent by the intermediate server, logging in the user equipment according to the login information and executing the assistance task. The methodcan be suitable for the user equipment and the operation and maintenance equipment in different local area network scenes, remote desktop connection software does not need to be installed, the operation and maintenance equipment is connected with the user equipment through the intermediate server, and remote assistance can be achieved even if the network environment where a user is located is aninternal local area network.

Description

technical field [0001] The present invention relates to the field of remote assistance, in particular, to a remote assistance method, device, system, electronic equipment and storage medium. Background technique [0002] Remote Assistance is a technology that allows one computer to connect to or control another computer on a network. With the development of technology, the existing remote assistance solutions are generally connected through the network, and the operation and maintenance personnel can operate the remote computer like a local computer, so as to quickly locate and solve problems. [0003] At present, the commonly used remote assistance method is to install the remote desktop connection software on the user side and the operation and maintenance side for remote assistance. Although the remote desktop connection software can realize remote assistance, it also has some problems, such as limited time, large delay, It cannot adapt to windows, etc. If the user's com...

Claims

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Application Information

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IPC IPC(8): G06F9/451H04L29/08
CPCG06F9/452H04L67/025H04L67/56
Inventor 赵芝明
Owner 成都知道创宇信息技术有限公司
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