Voice call service method and device, equipment, medium and computer program product

A technology for voice calls and voice services, which is applied in the fields of voice call service methods, storage media, computer program products, electronic equipment, and devices, and can solve problems such as misidentification and unsatisfactory effects of removing background human voices.

Pending Publication Date: 2021-06-08
WEBANK (CHINA)
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, in practice, there are still a certain proportion of misidentifications, and the effect of removing background vocals is not ideal.

Method used

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  • Voice call service method and device, equipment, medium and computer program product
  • Voice call service method and device, equipment, medium and computer program product
  • Voice call service method and device, equipment, medium and computer program product

Examples

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Embodiment Construction

[0065] In order to make the purpose, technical solutions and advantages of the application clearer, the application will be further described in detail below in conjunction with the accompanying drawings. All other embodiments obtained under the premise of creative labor belong to the scope of protection of this application.

[0066] In the following description, references to "some embodiments" describe a subset of all possible embodiments, but it is understood that "some embodiments" may be the same subset or a different subset of all possible embodiments, and Can be combined with each other without conflict.

[0067] In the following description, the term "first\second\third" is only used to distinguish similar objects, and does not represent a specific ordering of objects. Understandably, "first\second\third" Where permitted, the specific order or sequencing may be interchanged such that the embodiments of the application described herein can be practiced in sequences oth...

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PUM

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Abstract

The invention provides a voice call service method and device, electronic equipment, a storage medium and a computer program product. The method comprises: in a voice communication process, acquiring a real-time voice stream segment; performing voiceprint extraction on the voice stream segment to obtain a target voiceprint; matching the target voiceprint with a registered voiceprint corresponding to the voice call to obtain a corresponding matching degree, wherein the registered voiceprint is obtained by performing voiceprint extraction on voice data corresponding to a maximum voice energy sampling window in a target voice stream segment; performing intention recognition on the text content corresponding to the voice stream segment to obtain an intention recognition result; and when the matching degree reaches a matching degree threshold value and the intention recognition result represents that the voice stream segment corresponds to the voice service intention, executing a corresponding voice service based on the intention recognition result. According to the invention, the interference of background voice on the voice communication service can be avoided, and the service accuracy of the voice communication service is improved.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, and in particular to a voice call service method, device, electronic equipment, storage medium and computer program product. Background technique [0002] With the development of technologies such as speech recognition and natural language processing, intelligent voice call services have begun to serve all walks of life. In the intelligent voice call service system, real-time speech recognition is the key to the system, and the accuracy of speech recognition directly affects the decision-making of the system. Due to the various scenarios of user voice calls, especially in environments with background human voices (such as unquiet office spaces, downtown areas, etc.), the voice call service system can easily identify background human voices and provide wrong information for system decisions. In the related technologies, methods such as channel noise reduction, background...

Claims

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Application Information

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Patent Type & AuthorityApplications(China)
IPC IPC(8): H04M3/493G10L17/22G10L15/22G10L15/20
CPCH04M3/4936G10L17/22G10L15/22G10L15/20G10L2015/223
Inventor赵伟伟陈潮涛
OwnerWEBANK (CHINA)