Problem replying method and device applied to insurance industry, electronic equipment and medium

Abstract

The embodiment of the invention discloses a problem replying method and device applied to the insurance industry, electronic equipment and a medium. A specific embodiment of the method comprises the following steps: acquiring a user message; identifying the user message to obtain an identification result; generating question reply information based on the identification result and a preset information database; and transmitting the question reply information to a target device with a display function, and controlling the target device to display the question reply information. The embodiment is applied to the insurance industry, wherein the user message can be recognized and analyzed in combination with the information provided by the user, and then a server is helped to provide more objective reply information meeting actual requirements for the user. According to the invention, wrong guidance caused by human subjective judgment is reduced, and the user experience is improved. Meanwhile, the requirement for knowledge reserve of the server is lowered, and then the manpower and time cost for an enterprise to cultivate the server is lowered.

Description

technical field [0001] The embodiments of the present disclosure relate to the field of computer technology, and specifically relate to a question answering method, device, electronic equipment and media applied in the insurance industry. Background technique [0002] With the development of the Internet and the enhancement of public awareness of insurance, more and more users and service providers in the insurance industry rely on online communication. However, due to the broad and complex knowledge involved in insurance products, if we rely entirely on the personal experience of the service provider, there will be problems that cannot be answered in full consideration of the user's personal situation. [0003] In addition, insurance products and insurance knowledge change rapidly, and companies need to spend a lot of manpower and time on training service providers, and it is difficult to measure the quality and effect of the final training. In addition, in the real servic...

AI Technical Summary

Problems solved by technology

However, due to the broad and complex knowledge involved in insurance products, if you rely entirely on the personal experience of the service provider, there will be problems that cannot be answered in full consideration of the user's personal situation.

[0003] In addition, insurance products and insurance knowledge change rapidly, and companies need to spend a lot of manpower and time on training service providers, and it is difficult to measure the quality and effect of the final training.

In addition, in the real service process, the user situations to be faced are more complex and changeable, and the needs of different users may be completely different, and it is difficult to cover them comprehensively only through training.

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