Queuing and calling two-way evaluation method and system

A process and interface technology, applied in the field of queuing and calling, can solve problems such as unfair evaluation, inability to trace and analyze complaints, etc., achieve a good business environment and maintain the effect of legitimate rights and interests

Inactive Publication Date: 2021-07-16
INSPUR SOFTWARE TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

On the basis of the continuous improvement and improvement of living standards, people put forward higher requirements for the quality of daily services, but a single one-way evaluation system will cause the evaluated party to become a vulnerable group, and sometimes there will be unfair evaluation and no retrospective analysis In the case of complaints, the two-way evaluation function is generated under this background

Method used

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  • Queuing and calling two-way evaluation method and system
  • Queuing and calling two-way evaluation method and system
  • Queuing and calling two-way evaluation method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0028] A two-way evaluation method for queuing and calling, the specific steps of the method include:

[0029] S1 uses the B / S architecture to install ocx controls in the windows system;

[0030] S2 sets the secondary display to the extended mode;

[0031] S3 develops the queuing and calling process;

[0032] S4 uses the ocx control to control the secondary display screen interface of the window;

[0033] When using the method of the present invention to carry out the two-way evaluation method of queuing and calling, first log in to the calling system and use the calling function; handle business, by calling the ocx control, control the secondary screen to display the window personnel information page, the welcome interface, and display the content of the main screen etc., prompting the taxpayer to display the business processing process on the main screen to the taxpayer; after the business processing is completed, reminding the taxpayer to evaluate, by calling the ocx cont...

Embodiment 2

[0044] A two-way evaluation system for queuing and calling, the system specifically includes a control placement module, an expansion setting module, a process development module and a display control module:

[0045] Control insertion module: use the B / S architecture to insert ocx controls in the windows system;

[0046] Extended setting module: set the secondary display as extended mode;

[0047] Process development module: develop the queuing and calling process;

[0048] Display control module: use the ocx control to control the sub-display interface of the window;

[0049] When using the system of the present invention to carry out the two-way evaluation method for queuing and calling, first log in the calling system and use the calling function; handle business, by calling the ocx control, control the secondary screen to display the window personnel information page, the welcome interface, and display the content of the main screen etc., prompting the taxpayer to displ...

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Abstract

The invention discloses a queuing and calling two-way evaluation method and system, and belongs to the technical field of queuing and calling. The method comprises the following specific steps of: S1, inserting an ocx control in a windows system by utilizing a B / S (Browser / Server) architecture; s2, setting an auxiliary display screen to be in an expansion mode; s3, developing a queuing and calling process; and s4, using an ocx control to control a window secondary display screen interface. Through the method, different interface contents can be displayed on the main screen and the auxiliary screen under the condition of the same host and two displays; the business handling process ensures that the taxpayer can see the window personnel operation process, and the synchronous display function and the one-way evaluation function of the original screen are kept; a taxpayer evaluation function is added, the tax handling process can be recorded in the evaluation process, and found problems are submitted and summarized in time; a good business environment can be created, and legitimate rights and interests of both parties can be maintained.

Description

technical field [0001] The invention discloses a two-way evaluation method and system for queuing and calling, and relates to the technical field of queuing and calling. Background technique [0002] With the rapid development of modern communication technology and computer network technology, digitization, networking and informatization are increasingly integrated into people's lives. On the basis of the continuous improvement and improvement of living standards, people put forward higher requirements for the quality of daily services, but a single one-way evaluation system will cause the evaluated party to become a vulnerable group, and sometimes there will be unfair evaluation and no retrospective analysis In the case of complaints, the two-way evaluation function is generated under this background. Using the two-way evaluation function can not only improve the service quality, but also provide protection for the rights and interests of both parties. Therefore, a two-way...

Claims

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Application Information

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IPC IPC(8): G07C11/00G06F9/451
CPCG07C11/00G06F9/451G07C2011/04
Inventor杨双伟秦振鹏刘敬合
OwnerINSPUR SOFTWARE TECH CO LTD