A semantic analysis method and system based on complex scenes

A technology of semantic analysis and complex scene, applied in semantic analysis, speech analysis, speech recognition and other directions, can solve the problems of data processing deviation, intelligent customer service information discrimination and insufficient processing ability, to improve accuracy, ensure service quality, avoid Effects of Semantic Interference

Active Publication Date: 2022-03-29
图观(天津)数字科技有限公司
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AI Technical Summary

Problems solved by technology

[0005] The embodiment of the present application provides a complex scene-based semantic analysis method and system, which solves the lack of intelligent customer service information resolution and processing capabilities of electric power services in the prior art, especially in complex scenes where customer consultation content is subject to other interference information The impact of data processing has biased technical issues

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  • A semantic analysis method and system based on complex scenes
  • A semantic analysis method and system based on complex scenes
  • A semantic analysis method and system based on complex scenes

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Embodiment 1

[0034] Such as figure 1As shown, the embodiment of the present application provides a complex scene-based semantic analysis method, the method is applied in the power grid customer service system, and the method includes:

[0035] Step S100: Obtain the first voice information through the grid customer service system;

[0036] Specifically, the era of mobile Internet has arrived, and the various needs of Internet users based on PCs have gradually shifted to mobile terminals. The development of full-featured mobile browsers has broken technical barriers, and it is no longer possible to rely solely on existing Web-side website services. To meet the needs of users for convenient power services in the era of mobile Internet, it has become an inevitable trend in the development of power services in the new era to closely focus on user experience and focus on convenient power services for users. It is necessary to expand the WAP version of mobile terminals on the basis of Web sites. ...

Embodiment 2

[0106] Based on the same inventive concept as the complex scene-based semantic analysis method in the foregoing embodiments, the present invention also provides a complex scene-based semantic analysis system, such as figure 2 As shown, the system includes:

[0107] A first obtaining unit 11, the first obtaining unit 11 is used to obtain the first voice information;

[0108] The second obtaining unit 12, the second obtaining unit 12 is configured to perform audio decomposition on the first speech information to obtain the audio analysis result of the first speech;

[0109] The first judging unit 13, the first judging unit 13 is used to judge whether the first speech audio analysis result contains interfering audio;

[0110] A third obtaining unit 14, the third obtaining unit 14 is configured to obtain the first user audio information according to the first speech audio analysis result when included;

[0111] A fourth obtaining unit 15, the fourth obtaining unit 15 is configu...

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Abstract

The invention discloses a complex scene-based semantic analysis method and system. The first speech audio analysis result is obtained by decomposing the audio frequency of the first speech information; it is judged whether interference information is included; , obtain the first user audio information; obtain the first audio feature according to the first user audio information; input the first audio feature and the first voice information into the audio extraction model to obtain the first voice analysis result; obtain the preset power service term database ; Obtain the first matching power information according to the first voice analysis result and the preset power service term database; when the matching degree of the first matching power information and the first voice analysis result satisfies the condition, it is regarded as the first voice semantic processing result. Solve the lack of information resolution and processing capabilities of intelligent customer service for power services, especially in complex scenarios where customer consultation content is affected by other interference information and data processing has deviations.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to a complex scene-based semantic analysis method and system. Background technique [0002] With the advent of the Internet age, various network service systems have brought convenience to people's lives, and the power industry has also followed the army of the Internet. State Grid Corporation vigorously promotes the "Internet +" strategy to create a unified online service platform. The company requires to speed up the establishment of an Internet service platform for customer aggregation, business integration, and openness and sharing, so as to realize online processing of all businesses and all-weather "one-stop" service. Integrate into the needs of social public service ecology. At present, there are a large number of energy-using customers in society and a wide range of energy-using needs, but efficient, convenient, and personalized energy services are s...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G10L15/10G10L15/20G06F40/30G10L15/18
CPCG10L15/10G10L15/20G10L15/1815G10L15/1822G06F40/30
Inventor 张安华董艳敏刘畅李颖王凯吉瑞贤王维孙晓婕
Owner 图观(天津)数字科技有限公司
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