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Trunk circuit failover method based on dynamic detection

A relay line and failover technology, which is applied in the direction of repeater/relay circuit, baseband system components, digital transmission system, etc., to prevent identification errors, ensure normal operation, and achieve full utilization

Active Publication Date: 2021-11-19
SICHUAN XW BANK CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The invention discloses a trunk line failover method based on dynamic detection, and intends to solve the technical problem mentioned in the background that it is impossible to reduce or avoid the impact on the current voice service when the trunk line or the operator's traffic platform is abnormal.

Method used

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  • Trunk circuit failover method based on dynamic detection
  • Trunk circuit failover method based on dynamic detection
  • Trunk circuit failover method based on dynamic detection

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Embodiment Construction

[0047] In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only It is a part of the embodiments of this application, not all of them. The components of the embodiments of the application generally described and illustrated in the figures herein may be arranged and designed in a variety of different configurations. Accordingly, the following detailed description of the embodiments of the application provided in the accompanying drawings is not intended to limit the scope of the claimed application, but merely represents selected embodiments of the application. Based on the embodiments of the present application, all other embodiments obtained by those skilled in the art without...

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Abstract

The invention belongs to the technical field of communication technologies, and particularly relates to a trunk circuit failover method based on dynamic detection, which comprises the following steps: establishing a mapping relation between an operator and a relay circuit and a mapping relation between the relay circuit and a number, so that the operator, the trunk circuit and the number correspond to one another; the actual call completing rate of each operator, each trunk circuit and each number is monitored in real time, then the actual call completing rate is compared with a preset call completing rate threshold value, and if the actual call completing rate is smaller than the preset call completing rate threshold value, the actual call completing rate is moved to an abnormal resource list; unhealthy resources are put into the abnormal resource list and isolated from online services, and normal operation of the online services is guaranteed; and the influence on the current voice service when the trunk circuit or the operator traffic platform is abnormal is avoided.

Description

technical field [0001] The invention belongs to the technical field of communication technology, and in particular relates to a relay line failover method based on dynamic detection. Background technique [0002] Telephone customer service is a relatively important part of the customer service field. With the growth of the customer scale of each company, the telephone customer service team will also increase accordingly to provide timely and effective customer service to customers. [0003] At present, the telephone customer service team mainly relies on the call center system to provide related services to customers. The calls made by the customers can be answered by the agents, and the calls made by the agents can be answered by the customers. [0004] However, as a physical line, the trunk line has the possibility of abnormality; at the same time, the operator's traffic platform also has the possibility of abnormality. At present, the voice gateway hardware is widely us...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/703H04L12/711H04L25/20H04L45/28H04L45/247
CPCH04L45/22H04L45/28H04L25/20
Inventor 杨宽龙鸿飞
Owner SICHUAN XW BANK CO LTD
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