Equipment after-sales service system and method based on cloud service

A cloud service and cloud server technology, applied in the transmission system, manufacturing computing system, business, etc., can solve the problems of equipment alarms that cannot be reported and tracked in time, long service cycle, and high cost, so as to shorten the response time and reduce the cost of customers. Loss, reduce the effect of abnormal downtime

Pending Publication Date: 2021-12-24
DONGGUAN KE YAO EQUIP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, the after-sales service of most equipment manufacturers stays in the form of customers finding an alarm, submitting it to the equipment manufacturer, and then the equipment manufacturer sends a maintenance engineer to provide on-site service. This has the following problems: the alarm of the equipment cannot be reported and tracked in time, and the service cycle is relatively short. Long, high cost; at the same time, the update and improvement of after-sales issues is also a valuable information for enterprises to train after-sales service personnel

Method used

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  • Equipment after-sales service system and method based on cloud service

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Embodiment 1

[0060] Please refer to figure 1 , the present invention provides a cloud service-based equipment after-sales service system.

[0061] Such as figure 1 As shown, the equipment after-sales service system includes equipment local server 1, cloud server 2 and notification device 3; the equipment local server 1 is placed in the place where the equipment is used; it can also be installed inside the equipment; it realizes the real-time alarm information of the equipment Acquisition, preliminary processing and uploading the alarm information to the cloud server 2 in time; the cloud server 2 realizes the transfer and analysis and processing of the alarm information; the local server 1 of the device is connected to the cloud server 2 data; and is used for alarming the equipment The information is collected and uploaded to the cloud server 2; the cloud server 2 is connected with the notification device 3 data; and is used for analyzing and comparing the collected data; discarding unimpo...

Embodiment 2

[0078] The present invention also provides a cloud service-based equipment after-sales service method, including the following steps.

[0079] Step S1: The local server 1 of the device collects the alarm information of the device and uploads it to the cloud server 2 .

[0080] Specifically, the step S1 also includes:

[0081] Step S11: Install the device alarm collection device 11 on each device in use; the device alarm collection device 11 collects the alarm information of a single device;

[0082] Step S12: Several equipment alarm collection devices 11 transmit the collected alarm information to the equipment alarm reading device 12; the equipment alarm reading device 12 will read the alarm information collected by multiple devices in real time;

[0083] Step S13: The equipment alarm packaging device 13 performs unified analysis and classification on the read data, and packages the alarm data; reduces the size of the alarm data;

[0084] Step S14: The equipment alarm uploadi...

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Abstract

The invention discloses an equipment after-sales service system based on cloud service. The equipment after-sales service system comprises an equipment local server, a cloud server and a notification device, wherein the equipment local server is in data connection with the cloud server, and is used for collecting alarm information of the equipment and uploading the alarm information to the cloud server; the cloud server is in data connection with the notification device, and is used for analyzing and comparing the acquired data, so that unimportant alarm information or information which does not need to be processed is abandoned, whereas the important alarm information or information needing to be processed in time is sent to the notification device; the notification device is in data connection with customer service staff, and sending the important alarm information or information needing to be processed in time to after-sales service employees; the customer service staff makes processing and guidance in time. According to the invention, an equipment manufacturer can receive alarm information in time and process the alarm information in time, so that loss caused by shutdown of a user is reduced; in addition, the vulnerable parts or parts of the equipment can be improved.

Description

technical field [0001] The invention relates to the technical field of after-sales service, in particular to a cloud service-based equipment after-sales service system and method thereof. Background technique [0002] With the development of China's manufacturing industry, equipment as a manufacturing product is an inseparable and important part of the manufacturing industry. After-sales service is increasingly valued by users and manufacturers. After-sales service is an important guarantee for equipment in the production process and the last A piece of insurance, after-sales service has become an important basis for users to choose to purchase manufacturing equipment. The role of after-sales service in the entire equipment life cycle cannot be ignored. [0003] At present, the after-sales service of most equipment manufacturers stays in the form of customers finding an alarm, submitting it to the equipment manufacturer, and then the equipment manufacturer sends a maintenan...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q50/04H04L29/08
CPCG06Q30/016G06Q50/04H04L67/10Y02P90/30
Inventor 彭伟彰
Owner DONGGUAN KE YAO EQUIP CO LTD
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