Method for realizing effective customer maintenance by tracking customer information

Abstract

The invention provides a method for realizing client effective maintenance by tracking client information. The method comprises the following steps of: 1, establishing a file; a second step of information acquisition; a third step of category arrangement; 4, service popularization; 5, customer service is carried out; 5, feedback collection is carried out; 6, refrigerating the account; according to the invention, by tracking customer information and sending different information according to different types of customers, the defect that sales personnel forget the customers for a long time due to manual maintenance is avoided; and client information can be updated according to client states, a refrigerated client list is screened out, and the service and operation cost is reduced.

Description

technical field [0001] The invention mainly relates to the field of electronic commerce, in particular to a method for realizing effective customer maintenance by tracking customer information. Background technique [0002] With the development of the economy, the scale of the enterprise is growing, and the number of customers and sales staff is also increasing day by day, but the traditional management model cannot adapt to the processing of such big data and complex information, only through computer technology and Internet technology to implement informatization. Management can effectively maintain the relationship with customers and improve the work efficiency of enterprises. The existing customer relationship maintenance methods are based on the historical exchange of information between the salesperson and the customer, and the salesperson determines when and how to maintain the customer. In this way, a lot of sales energy will be used through manual maintenance, which...

AI Technical Summary

Problems solved by technology

[0002] With the development of the economy, the scale of enterprises is growing day by day, and the number of customers and sales personnel is also increasing day by day. However, the traditional management model cannot adapt to the processing of such big data and complex information. Only computer technology and Internet technology can be used to implement informationization. Management can effectively maintain the relationship with customers and improve the work efficiency of the enterprise

The existing customer relationship maintenance methods are all based on the historical exchange information between the salesperson and the customer, and the salesperson judges when and how to maintain the customer. In this way, manual maintenance will use a lot of sales energy and bring great benefits to the enterprise. Labor costs, and sales staff will ignore some customers as the number of customers increases, resulting in customer losses