Visual interactive voice response method and device

An interactive voice and voice response technology, applied in the computer field, can solve problems such as long time-consuming, not intuitive enough, single interaction mode, etc., and achieve the effects of saving waiting time, good menu navigation, fast reading and clicking

Pending Publication Date: 2022-07-08
JD DIGITS HAIYI INFORMATION TECHNOLOGY CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In the traditional telephone voice IVR, the customer needs to listen to the entire recording or the text translated by TTS before proceeding to the next step. It needs to rely on memory to remember "what you heard" and "the next step", and it takes a long time. time; only voice broadcast, and interaction based on pure numbers and "*" and "#" keys, the interaction method is single and not intuitive enough

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  • Visual interactive voice response method and device
  • Visual interactive voice response method and device
  • Visual interactive voice response method and device

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Embodiment Construction

[0035] Exemplary embodiments of the present invention are described below with reference to the accompanying drawings, which include various details of the embodiments of the present invention to facilitate understanding and should be considered as exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted from the following description for clarity and conciseness.

[0036] The main carrier of traditional telephone voice IVR is telephone dialing. Customers can only use "listening" and "dial keyboard" to interact. On the one hand, it needs to rely on memory and takes a long time; It is difficult to perform better, faster and more intuitive interactions based on images, colors, etc. On the other hand, the "Dial Pad" can only interact with pu...

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Abstract

The invention discloses a visual interactive voice response method and device, and relates to the technical field of computers. A specific embodiment of the method comprises the following steps: receiving a consultation request sent by a client; determining a voice response process of the consultation according to a consultation entrance identifier and a user identifier included in the consultation request; for each process node included in the voice response process, the execution content of the process node is integrated into a data packet, the data packet is sent to the client for presentation, the data packet comprises an audio part and a visual part, the audio part is used for voice broadcast, and the visual part is used for visual presentation; and driving the flow node to flow to the next flow node according to user input information sent by the client, wherein the user input information comprises first user input information in a voice broadcast process and / or second user input information in a visual presentation process. The implementation mode does not need to depend on memory for interaction, waiting time is saved, and interaction modes are rich, diversified and more visual.

Description

technical field [0001] The present invention relates to the field of computer technology, and in particular, to a method and device for visual interactive voice response. Background technique [0002] IVR (Interactive Voice Response) is an interactive voice response, which is a powerful automatic telephone service system. It is an automatic response system with pre-recorded or TTS text-to-speech technology synthesized speech, providing customers with the function of menu navigation. In traditional telephone voice IVR, the main carrier is telephone dialing, and customers can only use "listen" and "dial keypad" to interact. [0003] In the process of realizing the present invention, the inventor found that there are at least the following problems in the prior art: [0004] In traditional telephone voice IVR, customers need to listen to the entire recording or the text translated by TTS before proceeding to the next step. It needs to rely on memory to a certain extent to mem...

Claims

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Application Information

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IPC IPC(8): H04M3/493H04M3/42G10L13/08
CPCH04M3/4936H04M3/42153H04M3/4217G10L13/08
Inventor潘相杨黄婷薛炯杨洋
OwnerJD DIGITS HAIYI INFORMATION TECHNOLOGY CO LTD