Business handling method and device and computer readable storage medium

Abstract

The invention discloses a business handling method and device and a computer readable storage medium, and is applied to a robot, and the method comprises the steps: collecting work starting information, triggering an instruction of starting a voice assistant when the work starting information meets a preset condition, and collecting voice information, and when the voice information comprises the service information, handling the service corresponding to the service information according to the service information. It can be seen that according to the method, by setting the preset condition for starting the voice assistant, when the work starting information meets the preset condition, interaction between the robot and the user is achieved, the user only needs to speak out the service which the user wants to handle and does not need to know the operation rule in advance, the handling process is simple, and when the number of the users is too large, the user experience is improved. The system can exist together with the staff at the counter, and can handle the business continuously for 24 hours, thereby reducing the pressure of the business staff, and improving the experience feeling of the user.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, and in particular, to a business processing method, device and computer-readable storage medium. Background technique [0002] With the development of society, almost every household now has a car. With the increase of vehicles, there are more and more car-related businesses. In order to facilitate users to handle related businesses, a fixed self-service terminal at a counter or a designated location is often used in vehicle business management offices for users to handle manually. When users go to the counter to handle business, and there are too many users, users often need to queue up, which is easy to cause congestion. At present, in order to solve the problem of congestion, fixed self-service terminals are generally used for business processing. However, when using self-service terminals to handle services, users need to understand the operation process in advance,...

AI Technical Summary

Problems solved by technology

When users go to the counter to handle business, and there are too many users, users often need to queue up, which is easy to cause congestion. At present, in order to solve the problem of congestion, fixed self-service terminals are generally used for business processing

However, when using self-service terminals to handle business, users need to understand the operation process in advance, which is easy to waste users' time

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