On-line client service system and on-line communication method thereof

Abstract

An on-line client service system and a process of on-line communication are disclosed, especially relating an on-line client service system. Provided are an on-line client service system and the on-line communication process which have much lower cost and stronger function, which comprises client service management program software, a media server, a WEB server and an on-line client service client, wherein the media server is provided with media server program and a database, the WEB server is provided with WEB server program, and the on-line client service client is provided with visitor end program and client service end program which are embedded with WEB server program. Visitors access a web page which has the on-line client service system panel after the client personnel logs in, and choose and double click with a mouse some on-line client service icon, the media server establishes a conversation with the visitor end and the client service end, a conversation window is started and a voice or video conversation is established when conducts the conversation in words, visitors can input a callback number which will be displayed on the client service end, and the client service personnel choose additional three-party calling platform or voip platform, and send a call through using hardware and software.

Description

technical field [0001] The invention relates to an online customer service system, in particular to an online customer service system and an online communication method which mainly solve the problem that some enterprises wish to establish continuous customer service. Background technique [0002] It is a necessary means for enterprises to provide specialized customer service to enhance product image, discover and earn favorable comments from customers. On the one hand, the quality of customer service comes from the importance attached by the management of the enterprise and the professional level of customer service personnel; on the other hand, it comes from the forms and tools used. Technological progress has brought many choices to the form of customer service, and has also greatly improved the quality of customer service. But in many cases, customers' demands are endless, and it is almost impossible for companies to provide all consultation and guidance to all customer...

AI Technical Summary

Problems solved by technology

[0013] The purpose of the present invention is to provide a better solution to the disadvantages of high cost, limited functions, difficult customer classification and statistics, and inability to completely supervise the work content of customer service personnel in the establishment of customer service systems in existing enterprises. The above problems, lower cost, more powerful online customer service system and its online communication method

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