On-line client service system and on-line communication method thereof

A customer service system and customer service technology, applied in the field of online customer service systems, can solve the problems of high cost, limited functions, difficult customer classification and statistics, etc., and achieve the effect of multi-interaction

Inactive Publication Date: 2008-07-23
厦门纳网科技股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0013] The purpose of the present invention is to provide a better solution to the disadvantages of high cost, limited functions, difficult customer classification and statistics, and inability to completely supervise the work

Method used

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  • On-line client service system and on-line communication method thereof

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Embodiment Construction

[0039] The following embodiments will further illustrate the present invention in conjunction with the accompanying drawings.

[0040] Referring to Fig. 1, the online customer service (800ALL) system of the present invention includes customer service management program software 1, media server 2, WEB server 3 and online customer service client 4.

[0041] Customer service management program software 1 has four parts: customer service department setting, customer service personnel setting, contact number setting and user statistics. Department, personnel, contact number and other information, complete the setting and work assignment of departments and customer service personnel, set some automatic reply, message management functions, and provide users with statistical data; the customer service management program software is connected to the media server through the network and For information exchange, the customer service management program is embedded in the WEB server progr...

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Abstract

An on-line client service system and a process of on-line communication are disclosed, especially relating an on-line client service system. Provided are an on-line client service system and the on-line communication process which have much lower cost and stronger function, which comprises client service management program software, a media server, a WEB server and an on-line client service client, wherein the media server is provided with media server program and a database, the WEB server is provided with WEB server program, and the on-line client service client is provided with visitor end program and client service end program which are embedded with WEB server program. Visitors access a web page which has the on-line client service system panel after the client personnel logs in, and choose and double click with a mouse some on-line client service icon, the media server establishes a conversation with the visitor end and the client service end, a conversation window is started and a voice or video conversation is established when conducts the conversation in words, visitors can input a callback number which will be displayed on the client service end, and the client service personnel choose additional three-party calling platform or voip platform, and send a call through using hardware and software.

Description

technical field [0001] The invention relates to an online customer service system, in particular to an online customer service system and an online communication method which mainly solve the problem that some enterprises wish to establish continuous customer service. Background technique [0002] It is a necessary means for enterprises to provide specialized customer service to enhance product image, discover and earn favorable comments from customers. On the one hand, the quality of customer service comes from the importance attached by the management of the enterprise and the professional level of customer service personnel; on the other hand, it comes from the forms and tools used. Technological progress has brought many choices to the form of customer service, and has also greatly improved the quality of customer service. But in many cases, customers' demands are endless, and it is almost impossible for companies to provide all consultation and guidance to all customer...

Claims

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Application Information

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IPC IPC(8): H04L29/06H04L12/58H04L12/16G06F17/30
Inventor 曾宪章
Owner 厦门纳网科技股份有限公司
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