Reply processing platform after active hang-up of mobile phone and service method thereof

Abstract

The utility model relates to a reply processing platform after active hang-up of a mobile phone and a service method thereof. The platform comprises a signalling processing sub-system, a service processing sub-system, a database sub-system, an interface computer sub-system, a WEB server sub-system, a client sub-system and a firewall sub-system, wherein the signalling processing sub-system, the service processing sub-system and the database sub-system are connected to a platform exchanger. The signalling processing sub-system and the database sub-system are used for completing calling switch-in, and the service processing sub-system descends a service selection menu to a called user by a USSD system through the interface computer sub-system and completes logic judgment according to user feedback information. The service method of the reply processing platform comprises the following steps: playing a voice to a calling party transferred from the platform by the reply processing platform after the called user actively hangs up; judging the attribute of a user card simultaneously; selecting the USSD system or a short message system to descend the menu for the method for processing hang-upof the current calling to the called user; and providing the subsequent service by the reply processing platform according to the user selection.

Description

【Technical field】 [0001] The invention relates to the field of mobile communication services, in particular to provide a follow-up service response processing platform and a corresponding service method for solving the inconvenience of mobile phone users to answer calls. 【Background technique】 [0002] With the widespread popularization of mobile communications, mobile phones have become an indispensable tool in the hands of most people. It is undeniable that its appearance has greatly facilitated the communication of information between people and promoted the development of society to a certain extent. However, at the same time, the problem of mobile phones eroding personal privacy space has become increasingly serious. In daily life, people often encounter situations where it is not suitable to answer non-emergency calls, such as driving, meeting or meeting with important customers. Incoming calls are often customers with interests. If the called user takes the initiativ...

AI Technical Summary

Problems solved by technology

It is undeniable that its appearance has greatly facilitated the communication of information between people and promoted the development of society to a certain extent. However, at the same time, the problem of mobile phones eroding personal privacy space has become increasingly serious. In daily life, people often encounter situations where it is not suitable to answer non-emergency calls, such as driving, meeting or meeting with important customers. Incoming calls are often customers with interests. If the called user takes the initiative to hang up, it will not only be impolite, but will even miss business opportunities. If he answers the call, it may leave a bad influence on other people present. Problems like this have plagued a large portion of the mobile phone user population

[0003] Due to the urgent needs of the majority of users for solutions to the inconvenience of answering and hanging up, the industry has also tried to launch some corresponding services in recent years. First, some solutions were proposed by third-party service providers, but Such solutions are often complicated in system and low in operability. Finally, mobile operators also participate in it, and through the improvement and expansion of their business systems, they participate in the business service that assists in solving the active hang-up of incoming calls, from early busy transfer to on-hook Transfer, progress to current voicemail

The emergence of these services has, to a certain extent, made up for the needs of users for follow-up services when it is inconvenient to answer the phone. The most important thing is that in the previous solutions such as secretary station, voice mail, etc., the automatic answering mode and status need to be set by the user before the caller can be notified in a predetermined way when the active hang-up time occurs, and the status of the automatic answering event The occurrence must be pre-set by the customer, and the response method is often single and cannot meet the real situation of the called party actively hanging up. Therefore, such solutions have not been accepted by the majority of users, and the market response is not ideal.

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